Onsite Patient Access & Scheduling Specialist

Stanford Health Care; California (MO); On-site; USD 43,000 - 48,000; Full time

Job summary

Stanford Health Care is seeking a Patient Administrative Specialist to support patient coordination, surgery scheduling, and front-office operations in an outpatient clinic.

You will greet patients, verify insurance, register and check-out, handle calls, manage referrals and appointments, and assist with documentation and systems usage. This role offers growth through four levels and a collaborative environment in Palo Alto.

Qualifications

• High School Diploma/GED.
• Entry level – No previous experience required.
• Knowledge of Windows-based office software, computers, and operating systems.
• Strong written and phone/verbal communication skills.
• Phone skills, including familiarity with complex or multi-line phone systems.
• Strong time management and organizational skills.
• Ability to solve problems and manage multiple priorities.
• Actively listen to patients and colleagues.
• Provide exceptional patient experience by empathizing with patients and showing professionalism.

Responsibilities

• Greeting and Registration of patients.
• Scheduling appointments and tracking referrals.
• Handling a high volume of patient calls and messages.
• Assisting with check-in/check-out and insurance verification.
• Managing faxes, mail, and documentation.
• Utilizing electronic medical record systems and other office software.
• Coordinating with providers and clinic staff to meet patient needs.
• Maintaining professional communication with patients and colleagues.

Skills

Windows-based software

Verbal communication

Written communication

Multiline phone system

Time management

Organizational skills

Problem solving

Active listening

Customer service

Front/back office liaison

Education

High School Diploma/GED

Tools

Office software

Windows OS

Job description

Stanford Health Care is seeking a Patient Administrative Specialist to support patient coordination, surgery scheduling, and front-office operations in an outpatient clinic.

You will greet patients, verify insurance, register and check-out, handle calls, manage referrals and appointments, and assist with documentation and systems usage. This role offers growth through four levels and a collaborative environment in Palo Alto.