Patient Access & Care Coordination Specialist

Stanford Health Care; Newark (CA); On-site; USD 39,000 - 44,000; Full time

Job summary

Stanford Health Care in Newark, CA is seeking an Admitting ECC-Specialty Patient Access Administrative Support to handle incoming and outgoing calls, scheduling, and coordinating patient access. You will document patient information, verify insurance, and work with care teams to ensure smooth patient flow while adhering to CI-CARE standards.

Ideal candidates have strong communication, medical terminology knowledge, and EPIC experience.

Qualifications

• High school diploma or GED required.
• At least 1 year of progressively responsible customer service experience, preferably in healthcare or a contact center.
• Internal candidate from Level I: six months; external candidates: one year.

Responsibilities

• Responds to a high-volume of incoming and outgoing calls and faxes.
• Schedules, edits and maintains routine patient appointments.
• Facilitates communication between patient and physician or clinic.
• Documents and routes calls to the proper department.
• Obtains and updates insurance information.
• Ensures compliance with regulatory standards and CI-CARE.

Skills

Typing 40 wpm

Customer service

Medical terminology

English grammar

Active listening

Data entry

EPIC knowledge

C-I-CARE

Care coordination

Education

High School Diploma or GED

Tools

EPIC

Job description

Stanford Health Care in Newark, CA is seeking an Admitting ECC-Specialty Patient Access Administrative Support to handle incoming and outgoing calls, scheduling, and coordinating patient access. You will document patient information, verify insurance, and work with care teams to ensure smooth patient flow while adhering to CI-CARE standards.

Ideal candidates have strong communication, medical terminology knowledge, and EPIC experience.