Onsite Patient Access Navigator

Ensemble Health Partners; Fairfield (OH); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Bonus incentives

Paid certifications

Tuition reimbursement

Comprehensive benefits

Career advancement

Job summary

Ensemble Health Partners seeks a Patient Access Specialist for Mercy - Fairfield Hospital in Fairfield, OH. The role involves admitting duties, collecting insurance information, and coordinating patient intake with a focus on accuracy and service quality.

You will walk the hospital floor, assist patients, and operate a switchboard while maintaining regulatory compliance and high patient satisfaction scores.

Qualifications

• 1+ years of customer service experience.
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes.
• CRCR certification required within 6 months of hire (company paid).
• High School Diploma or GED required.

Responsibilities

• Perform admitting duties for all patients admitted for services at Mercy - Fairfield Hospital.
• Collect insurance information, verify eligibility, and obtain necessary signatures and consent forms.
• Operate the telephone switchboard and route calls with professionalism and compassion.
• Conduct pre-registration activities and assist with point-of-service collections and payment plans.
• Ensure accurate MRN assignment and adherence to compliance and audit requirements.
• Provide patient education materials and support to patients and guarantors.

Skills

Customer service

Inquisitive

Open to AI/innovation

Education

High School Diploma/GED

Job description

Ensemble Health Partners seeks a Patient Access Specialist for Mercy - Fairfield Hospital in Fairfield, OH. The role involves admitting duties, collecting insurance information, and coordinating patient intake with a focus on accuracy and service quality.

You will walk the hospital floor, assist patients, and operate a switchboard while maintaining regulatory compliance and high patient satisfaction scores.