Onsite Part-Time Customer Service Rep – Growth Path

Mom's Meals; Ankeny (IA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Weekly paychecks

401k

Free Breakfast & Lunch

Job summary

Mom’s Meals is hiring a Part-time Customer Service Representative in Ankeny, IA to be the first friendly voice for customers placing meal orders. The role requires a high school diploma or GED and at least 1 year of customer service experience.

Onsite training is 2 weeks, 9:00am-6:00pm, with standard shifts 10:30am-2:30pm or 1:30pm-5:30pm, Monday through Friday. Starting wage is $17.00 per hour, with on-site work at 3210 SE Corporate Woods Drive.

Qualifications

• High school diploma or GED.
• 1 year of customer service experience.
• Basic computer proficiency, including software usage in work or school settings.
• Clear oral communication skills.
• Ability to deescalate situations and resolve complaints.
• Experience adhering to company policies and core values.

Responsibilities

• Handle inbound and outbound customer service calls for meal orders.
• Address questions and provide exceptional customer service.
• Input order information into the client order screen.
• Document conversations in the client database.
• Ensure clients are contacted and have an order on file.
• Contact case managers via phone, email, or fax for special situations.
• Work quickly and efficiently without rushing the client.

Skills

Customer service

Communication

De-escalation

Computer literacy

Education

High school or GED

Tools

CRM systems

Microsoft Outlook

Microsoft Teams

Job description

Mom’s Meals is hiring a Part-time Customer Service Representative in Ankeny, IA to be the first friendly voice for customers placing meal orders. The role requires a high school diploma or GED and at least 1 year of customer service experience.

Onsite training is 2 weeks, 9:00am-6:00pm, with standard shifts 10:30am-2:30pm or 1:30pm-5:30pm, Monday through Friday. Starting wage is $17.00 per hour, with on-site work at 3210 SE Corporate Woods Drive.