Bilingual Customer Care Specialist (Part-Time, Onsite)

Momsmeals; Des Moines (IA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Free Breakfast & Lunch

Weekly paychecks

401k

Referral bonuses starting Day 1

Casual Dress Code

Job summary

Mom’s Meals is seeking upbeat Part-time Bilingual Customer Service Representatives to greet customers as they place meal orders at our Des Moines, IA site. You’ll handle calls, answer questions, input orders, and maintain client records, with on-site training and a friendly, people-first culture.

This role requires a high school diploma or GED, 1 year of customer service, and comfort with CRM tools and HIPAA policies.

Qualifications

• High school diploma or GED required.
• 1 year of prior customer service experience.
• Experience with CRM systems and Microsoft Outlook/Teams.
• 1 year of prior call center experience.
• Experience with HIPAA policies and procedures.

Responsibilities

• Handle inbound and outbound customer service calls with clients placing meal orders.
• Address questions and provide exceptional customer service.
• Input order information into the appropriate client order screen.
• Document all conversations with clients into the client information database.
• Ensure all assigned clients are contacted and have an order on file.
• Contact case managers via telephone, email, and/or fax for special situations.

Skills

Customer service

Communication

De-escalation

Problem solving

Teamwork

Education

High school diploma or GED

Tools

CRM systems

Microsoft Outlook

Microsoft Teams

Auto dialer

Multi-line phone system

Job description

Mom’s Meals is seeking upbeat Part-time Bilingual Customer Service Representatives to greet customers as they place meal orders at our Des Moines, IA site. You’ll handle calls, answer questions, input orders, and maintain client records, with on-site training and a friendly, people-first culture.

This role requires a high school diploma or GED, 1 year of customer service, and comfort with CRM tools and HIPAA policies.