Onsite Order Management & Customer Success Specialist

RealTruck, Inc.; Lafayette (IN); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental & vision

Company paid life insurance

401(k) with company match

Wellbeing days

Educational reimbursement

Job summary

RealTruck, Inc. in Lafayette, IN is seeking an Order Management Specialist to monitor and manage purchase terms, coordinate with the supervisor, and handle customer correspondence to ensure satisfaction.

The role focuses on order processing, status updates, product availability, and sales support, with a strong emphasis on cross-functional collaboration and data-driven decision making.

Qualifications

• 2+ years of experience in customer service or account management.
• Proficiency with Microsoft Office and CRM tools.
• Strong communication and problem-solving skills.

Responsibilities

• Build and maintain strong, long-lasting relationships with assigned customers and understand their business needs and objectives.
• Serve as the primary point of contact for customer inquiries and requests, providing timely solutions including tax deferred profiles, claims, rebates and warranty support as applicable.
• Manage open orders through the fulfillment process, including releasing orders, addressing delivery issues, and resolving payment disputes.
• Maintain customer resources and requirements including portals, service levels, scorecards and quality audits as applicable.
• Collaborate with cross-functional teams (sales, marketing, product development) to support customer needs and drive business success; proactively escalate critical issues.
• Collect and analyze data concerning customer behavior to understand changing needs and recommend changes as needed.

Skills

Customer service

Account management

Data analysis

Communication

CRM tools

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Word

PowerPoint

Outlook

Kustomer

Five9

SharePoint

Job description

RealTruck, Inc. in Lafayette, IN is seeking an Order Management Specialist to monitor and manage purchase terms, coordinate with the supervisor, and handle customer correspondence to ensure satisfaction.

The role focuses on order processing, status updates, product availability, and sales support, with a strong emphasis on cross-functional collaboration and data-driven decision making.