Order Management Specialist

RealTruck, Inc.; Lafayette (IN); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental & vision

Company paid life insurance

401(k) with company match

Wellbeing days

Educational reimbursement

Job summary

RealTruck, Inc. in Lafayette, IN is seeking an Order Management Specialist to monitor and manage purchase terms, coordinate with the supervisor, and handle customer correspondence to ensure satisfaction.

The role focuses on order processing, status updates, product availability, and sales support, with a strong emphasis on cross-functional collaboration and data-driven decision making.

Qualifications

• 2+ years of experience in customer service or account management.
• Proficiency with Microsoft Office and CRM tools.
• Strong communication and problem-solving skills.

Responsibilities

• Build and maintain strong, long-lasting relationships with assigned customers and understand their business needs and objectives.
• Serve as the primary point of contact for customer inquiries and requests, providing timely solutions including tax deferred profiles, claims, rebates and warranty support as applicable.
• Manage open orders through the fulfillment process, including releasing orders, addressing delivery issues, and resolving payment disputes.
• Maintain customer resources and requirements including portals, service levels, scorecards and quality audits as applicable.
• Collaborate with cross-functional teams (sales, marketing, product development) to support customer needs and drive business success; proactively escalate critical issues.
• Collect and analyze data concerning customer behavior to understand changing needs and recommend changes as needed.

Skills

Customer service

Account management

Data analysis

Communication

CRM tools

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Word

PowerPoint

Outlook

Kustomer

Five9

SharePoint

Job description

Position Summary

The Order Management Specialist will be responsible for monitoring and managing all relevant areas and activities needed to meet the established terms of purchase requirements for customers. This role will coordinate with the supervisor to ensure efficient process of orders and material releases. The position will initiate, and handle correspondence related to specific customer needs to ensure customer satisfaction. This position will also initiate direct customer contact and respond to requests for sales support, reporting needs, order status, product availability and status.

THIS IS AN ONSITE ROLE IN LAFAYETTE, IN

The Order Management Specialist will be responsible for monitoring and managing all relevant areas and activities needed to meet the established terms of purchase requirements for customers. This role will coordinate with the supervisor to ensure efficient process of orders and material releases. The position will initiate, and handle correspondence related to specific customer needs to ensure customer satisfaction. This position will also initiate direct customer contact and respond to requests for sales support, reporting needs, order status, product availability and status.

Core Functions

• Build and maintain strong, long-lasting relationships with assigned customers, understanding their business needs and objectives.
• Serve as the primary point of contact for customer inquiries, concerns, and requests, providing timely and effective solutions, including tax deferred profiles, claims, rebates, and warranty support, as applicable.
• Manage open orders through the fulfillment process including releasing orders, delivery issues, and payment disputes.
• Maintain customer resources and requirements including portal management (pricing, part numbers, planograms), service levels, scorecards, and quality audits as applicable.
• Collaborate with cross-functional teams, including sales, marketing, and product development, to support customer needs and drive business success. Proactively escalates and communicate critical issues.
• Collect and analyze data concerning customer behavior to understand the changing needs; recommend and make changes as needed.
• Track and analyze key account metrics to identify opportunities for optimization.
• Utilize demand forecasting techniques to anticipate client needs and ensure adequate inventory levels to meet demand.
• Identify opportunities for upselling and cross-selling additional products/services to existing customers, maximizing account profitability.
• Recommend and implement plans for efficiency and cost savings/revenue opportunities.

Qualifications & Requirements

Education and Experience

• High School Diploma or GED required.
• 2+ years of experience in customer service and/or account management is required.

Skills, Abilities, And Knowledge

• Skilled in Microsoft Office products, including Excel, Word, Power-Point, Outlook. Knowledge of Database software; Internet software; CRM Tool, Kustomer, Five9, SharePoint, and others.
• Ability to effectively use Microsoft Office, including Excel, Outlook, PowerPoint, and Word.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one- and group situations to customers, sales, and other areas of the business.
• Knowledge of Microsoft Office products, Customer Portals.
• Advanced knowledge of contractual agreements preferred.

Perks That Go The Extra Mile

At RealTruck, we take care of our people—because they drive our success. Enjoy great benefits like medical, dental, and vision coverage, company-paid life insurance and disability, and a 401(k) with company match (eligible the first of the month after you start). Need balance? We’ve got wellbeing days and parental leave. Want to grow? Take advantage of educational reimbursement. Plus, earn referral bonuses and score exclusive employee discounts on RealTruck products. Great benefits. Great people. Even better careers.

About Us

RealTruck is the premier manufacturer and digital destination of accessories for truck, Jeep®, Bronco® and off-road enthusiasts around the world. Globally headquartered in Ann Arbor, Michigan, RealTruck’s 6,000+ associates operate from 35+ facilities across four continents. RealTruck’s industry leading product portfolio, which includes the Husky Liners total vehicle protection brand, boasts over 1,000 patents and pending applications. The company’s omni-channel retail approach delivers a seamless consumer experience online at RealTruck.com, as well as through its 12,000+ dealer network and automotive (OEM) partnerships.