Bilingual Order Management Specialist

RealTruck, Inc.; Ann Arbor (MI); On-site; MXN 753,000 - 1,224,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Wellbeing days

Parental leave

Educational reimbursement

Job summary

RealTruck is seeking an Order Management Specialist to monitor and coordinate orders, releases, and customer communications. You will initiate direct contact and respond to sales support, reporting needs, and order status inquiries to ensure customer satisfaction.

You will build strong customer relationships, manage orders through fulfillment, and collaborate across sales, marketing, and product teams to optimize service levels and costs.

Qualifications

• High School Diploma or GED required.
• 2+ years of experience in customer service and/or account management.
• Bilingual English and Spanish required.

Responsibilities

• Build and maintain strong, long-lasting relationships with assigned customers.
• Serve as the primary contact for inquiries and requests, providing timely solutions.
• Manage open orders through the fulfillment process including releases and disputes.
• Collaborate with cross-functional teams to support customer needs and drive success.
• Track and analyze key account metrics to identify optimization opportunities.

Skills

Customer service

Account management

Bilingual EN/ES

MS Office proficiency

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

CRM tools (Kustomer, Five9)

SharePoint

Job description

RealTruck is seeking an Order Management Specialist to monitor and coordinate orders, releases, and customer communications. You will initiate direct contact and respond to sales support, reporting needs, and order status inquiries to ensure customer satisfaction.

You will build strong customer relationships, manage orders through fulfillment, and collaborate across sales, marketing, and product teams to optimize service levels and costs.