Onsite Ops Team Lead - Travel & Ticketing Voice US Shift

Foundever; Indiana; On-site; USD 6,300 - 9,500; Full time

Job summary

Foundever is seeking a Team Leader - Operations for a US Travel or Ticketing Voice Process. The role is onsite in Gurgaon and requires 3+ years of experience, including 1 year in a team leader role, with strong English communication.

You will manage attrition and shrinkage, develop people, coach performance, and ensure process governance and client reporting, while driving targets and adherence to policies in a dynamic environment.

Qualifications

• Minimum 3 years of mandatory experience including at least 1 year in a team leader role.

Responsibilities

• Attrition & Shrinkage Management.
• People Management & Development.
• Coaching and Performance.
• Metric Control and Adherence.
• Bottom Quartile Management.
• Process and Policy Governance.
• Client and Stakeholder Reporting.
• Target Achievement.

Skills

Team leadership

People management

English communication

Job description

Foundever is seeking a Team Leader - Operations for a US Travel or Ticketing Voice Process. The role is onsite in Gurgaon and requires 3+ years of experience, including 1 year in a team leader role, with strong English communication.

You will manage attrition and shrinkage, develop people, coach performance, and ensure process governance and client reporting, while driving targets and adherence to policies in a dynamic environment.