Global Travel Operations Lead

tripactions; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

TripActions is seeking an Operations Manager in the United States to lead cross-functional initiatives across service and operations. You will partner with Product, IT, and Finance to drive process improvements, scale operations, and enhance the overall customer experience.

The role requires 7+ years in TMC/BT operations, strong GDS expertise, and IATA accreditation. You will manage multiple projects, document processes, and act as a trusted partner to senior leadership.

Qualifications

• 7+ years in TMC/BT operations management covering air, rail, car and hotel.
• 5+ years expert-level GDS experience.
• IATA accreditation (WWAFT / VAII / BA2) desired.
• Strong organizational skills to manage multiple projects with varied stakeholders.
• Ability to document processes clearly and concisely.
• Strategic thinking with buy-in and execution cross-functionally.
• Excellent communication and high emotional intelligence.
• CRM familiarity with Salesforce or Zendesk.
• Customer-centric, data-driven with real-time insights.

Responsibilities

• Identify and prioritize strategic opportunities to improve contact deflection and efficiency.
• Act as interface for product feedback to operational and service teams and triage impacts.
• Represent Service consultants and Operations agents to support product roadmaps in ops.
• Prioritize service improvements based on issue volume, users affected and revenue impact.
• Support onboarding of acquisitions and manage new supply processes with vendors.
• Partner with Service leadership and IT, Data, Security, Finance, CS, Product and Service.
• Transform multi-system tooling into a single agent desktop TX 2.0.

Skills

Operations management

Cross-functional collaboration

Data analysis

Project management

Strategic thinking

Customer focus

Communication

Process documentation

CRM familiarity

Tools

Salesforce

Zendesk

Job description

TripActions is seeking an Operations Manager in the United States to lead cross-functional initiatives across service and operations. You will partner with Product, IT, and Finance to drive process improvements, scale operations, and enhance the overall customer experience.

The role requires 7+ years in TMC/BT operations, strong GDS expertise, and IATA accreditation. You will manage multiple projects, document processes, and act as a trusted partner to senior leadership.