Onsite Operations Leader — Warehouse & SAP Expert

Sonepar USA; Irving (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

Parental leave

401(k) match

Professional development

Shareholder opportunity

Disability

Life insurance

Wellness program

Gym reimbursement

Employee Referral Program

EAP

Tuition reimbursement

Job summary

Summit Electric Supply in Irving, TX is looking for an Onsite Support Specialist - People Manager to lead Summit associates at a customer site and oversee daily operations, safety, service quality, and inventory accuracy.

You will manage staffing, training, performance, and act as the senior Summit representative, coordinating with sales, warehouse, and operations to meet client expectations.

Qualifications

• 3-5+ years of leadership experience in warehouse, operations, onsite services, or distribution environments.
• Demonstrated experience leading people, including scheduling, performance management, coaching, and corrective action.
• Strong SAP proficiency required.
• Proven ability to manage operations independently with limited supervision.
• Strong customer service orientation with the ability to manage complex customer relationships.
• Ability to influence, lead, and hold others accountable without direct daily oversight from leadership.
• Strong organizational, communication, and time management skills.
• Valid driver's license and ability to meet site requirements.

Responsibilities

• Provide direct leadership and supervision to all Summit employees assigned to the customer site.
• Responsible for training, onboarding, coaching, scheduling, work assignment, and daily direction of onsite staff.
• Conduct performance feedback, disciplinary action, and corrective coaching in partnership with HR and Operations leadership.
• Ensure compliance with Summit policies, safety requirements, attendance standards, and operating procedures.
• Foster a culture of accountability, professionalism, teamwork, and continuous improvement.
• Serve as the primary escalation point for employee issues, customer concerns, and operational challenges.
• Own the daytoday execution of onsite operations, ensuring service levels, inventory accuracy, and workflow expectations are met.
• Plan, assign, and prioritize work to meet customer demand and Summit performance standards.
• Identify inefficiencies, risks, or gaps and implement corrective actions.
• Maintain the physical condition, organization, and safety of the onsite storeroom or warehouse area.
• Lead and sustain Lean / 5S practices and continuous improvement initiatives at the site.
• Act as the primary Summit representative at the customer location.
• Build and maintain strong working relationships with customer leadership and frontline personnel.
• Proactively address service issues, inventory challenges, and process improvements.
• Communicate regularly with Summit sales, warehouse, supply chain, and operations leadership to ensure alignment.
• Represent Summit professionally and ensure the customer experience reflects Summit's standards and brand.
• Maintain ownership of inventory accuracy, including cycle counts, reconciliations, adjustments, and reporting.
• Ensure proper use of SAP, including order entry, goods movements, returns, invoicing, and reporting.
• Train and hold team members accountable for correct SAP usage and documentation.
• Ensure all onsite activities meet audit, compliance, and internal control standards.
• Oversee receiving, stocking, picking, staging, and issuing of material.
• Ensure proper bin maintenance, labeling, and product storage.
• Step in as needed to support material handling activities while maintaining leadership oversight.
• Ensure safe operation of warehouse equipment and adherence to safety protocols.

Skills

Leadership

Customer service

Communication

Time management

Organization

Influence

Valid driver's license

Tools

SAP

Job description

Summit Electric Supply in Irving, TX is looking for an Onsite Support Specialist - People Manager to lead Summit associates at a customer site and oversee daily operations, safety, service quality, and inventory accuracy.

You will manage staffing, training, performance, and act as the senior Summit representative, coordinating with sales, warehouse, and operations to meet client expectations.