Onsite Support Specialist - Houston
Sonepar USA Inc
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Benefits offered by this job
Job summary
Summit Electric Supply is seeking an Onsite Support Specialist - People Manager to lead the customer-site operations, supervise onsite staff, and ensure peak service delivery. You will act as the primary Summit representative, oversee staffing, training, and performance, and drive safety and efficiency on site.
The role emphasizes hands-on leadership, adherence to SAP processes, and a focus on customer satisfaction, inventory control, and Lean/5S practices within a dynamic distributor
Qualifications
- 3–5+ years of leadership experience in warehouse/operations or onsite services.
- Demonstrated ability to lead people, including scheduling and coaching.
- Strong SAP proficiency.
- Ability to manage operations independently with minimal supervision.
- Excellent customer service and relationship management skills.
- Proven ability to influence and hold others accountable.
Responsibilities
- Lead onsite staff and manage daily operations at the customer site.
- Ensure service levels, inventory accuracy, and safety compliance.
- Plan, assign, and prioritize work to meet demand and standards.
- Act as primary Summit representative at the customer location.
- Collaborate with HR and operations to address issues and performance.
- Maintain site safety, 5S/Lean practices, and SAP compliance.
Skills
Tools
Job description
There's a Place for You at Summit Electric Supply.
A career at Summit Electric Supply is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Summit Electric Supply offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory, or other building - you can find it here. We operate throughout Arizona, New Mexico, Texas, and Louisiana and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe.
Being "Powered by Difference" means we respect and value diverse perspectives. Within Summit Electric Supply we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.
Onsite Support Specialist - People Manager
18239 Aldine Westfield Rd. Houston, TX 77073
Reports to: Service Center Manager or Regional Operations Manager
Direct Reports: Onsite Summit associates (warehouse, support, or operational staff assigned to the customer site)
The Onsite Support Specialist serves as Summit's onsite people leader and operational manager at a customer location. This role is the primary authority for all Summit employees, operations, and service delivery at the site, with full responsibility for people management, daily operations, customer satisfaction, safety, and inventory accuracy.
This position functions similarly to a Warehouse Manager, with accountability for staffing, training, performance management, and operational execution-while also acting as the senior customer facing Summit representative. The role sets expectations, drives performance, and ensures adherence to Summit policies, processes, and service standards.
- Provide direct leadership and supervision to all Summit employees assigned to the customer site.
- Responsible for training, onboarding, coaching, scheduling, work assignment, and daily direction of onsite staff.
- Conduct performance feedback, disciplinary action, and corrective coaching in partnership with HR and Operations leadership.
- Ensure compliance with Summit policies, safety requirements, attendance standards, and operating procedures.
- Foster a culture of accountability, professionalism, teamwork, and continuous improvement.
- Serve as the primary escalation point for employee issues, customer concerns, and operational challenges.
- Own the day to day execution of onsite operations, ensuring service levels, inventory accuracy, and workflow expectations are met.
- Plan, assign, and prioritize work to meet customer demand and Summit performance standards.
- Identify inefficiencies, risks, or gaps and implement corrective actions.
- Maintain the physical condition, organization, and safety of the onsite storeroom or warehouse area.
- Lead and sustain Lean / 5S practices and continuous improvement initiatives at the site.
- Act as the primary Summit representative at the customer location.
- Build and maintain strong working relationships with customer leadership and frontline personnel.
- Proactively address service issues, inventory challenges, and process improvements.
- Communicate regularly with Summit sales, warehouse, supply chain, and operations leadership to ensure alignment.
- Represent Summit professionally and ensure the customer experience reflects Summit's standards and brand.
- Maintain ownership of inventory accuracy, including cycle counts, reconciliations, adjustments, and reporting.
- Ensure proper use of SAP, including order entry, goods movements, returns, invoicing, and reporting.
- Train and hold team members accountable for correct SAP usage and documentation.
- Ensure all onsite activities meet audit, compliance, and internal control standards.
- Oversee receiving, stocking, picking, staging, and issuing of material.
- Ensure proper bin maintenance, labeling, and product storage.
- Step in as needed to support material handling activities while maintaining leadership oversight.
- Ensure safe operation of warehouse equipment and adherence to safety protocols.
- 3-5+ years of leadership experience in warehouse, operations, onsite services, or distribution environments.
- Demonstrated experience leading people, including scheduling, performance management, coaching, and corrective action.
- Strong SAP proficiency required.
- Proven ability to manage operations independently with limited supervision.
- Strong customer service orientation with the ability to manage complex customer relationships.
- Ability to influence, lead, and hold others accountable without direct daily oversight from leadership.
- Strong organizational, communication, and time management skills.
- Valid driver's license and ability to meet site requirements.
- Previous warehouse manager, operations supervisor, or onsite manager experience.
- Vendor Managed Inventory (VMI) or embedded customer site experience.
- Lean, 5S, or continuous improvement leadership exposure.
- Experience working with electrical products and distributors.
- Completion of EPEC Bronze, Silver, or Gold.
- Ability to lift 50+ pounds regularly.
- Ability to stand, walk, climb stairs, and perform warehouse activities as required.
- Ability to operate standard warehouse equipment.
FLSA Status: Exempt
We offer great family-friendly benefits to full-time associates:
- Healthcare plans
- Dental & vision
- Paid time off
- Paid parental leave
- 401(k) retirement savings with company match
- Professional and personal development programs
- Opportunity to become a shareholder
- Employer-paid short- and long-term disability
- Employer-paid life insurance for spouse and dependents
- Robust wellness program
- Gym reimbursement
- Employee Referral Program
- Employee Assistance Program (EAP)
Summit Electric Supply offers tuition reimbursement, and earned wage access.
We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.
Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we're "Powering Progress for Future Generations." https://www.facebook.com/SummitElectricSupply/
https://www.linkedin.com/company/summit-electric-supply/
https://www.youtube.com/user/SummitElectricSupply
Learn more at https://summit.com/about-us
Summit Electric Supply is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us
Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.
Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or emailrecruiting@sonepar-us.com.
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