Onsite Operations Coordinator - Cargo & Analytics

Intertek Global; Port Arthur (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

PTO (paid time off)

Tuition reimbursement

Job summary

Intertek Caleb Brett is seeking an Operations Coordinator for the Nederland, TX facility. The role focuses on coordinating cargo and analytical assessment services, maintaining client relationships, and ensuring accurate job records.

You will manage assignments, track orders, and collaborate with teams to deliver timely, compliant services while supporting business development and resource planning.

Qualifications

• Minimum two years of experience in an inspection company (contract basics).
• Strong knowledge of petroleum and chemical inspection procedures and quality data.

Responsibilities

• Oversee job nominations and assignments for a designated branch, area, or region.
• Serve as the primary customer liaison, handling nominations, issues, and billing records; maintain accurate job records.
• Log and track service requests with unique identifiers and comprehensive records.
• Review client instructions for operational or compliance issues and resolve conflicts.
• Coordinate with clients and Intertek personnel to meet needs and notify Corporate Contract Administration of concerns.
• Ensure timely information flow between all parties involved in job assignments and service delivery.
• Prepare final reports by gathering data from inspectors and labs for publishing.
• Maintain awareness of Intertek locations and service capabilities for resource allocation.
• Support business development through marketing plans, client visits, and positive representation of the branch.
• Occasional dispatcher duties up to 25% of time for non-discretionary tasks.
• Conduct annual performance appraisals in line with supervisory responsibilities.

Skills

Customer service

Communication

Organization

Travel readiness

Attention to detail

Job description

Intertek Caleb Brett is seeking an Operations Coordinator for the Nederland, TX facility. The role focuses on coordinating cargo and analytical assessment services, maintaining client relationships, and ensuring accurate job records.

You will manage assignments, track orders, and collaborate with teams to deliver timely, compliant services while supporting business development and resource planning.