Onsite Operations & Client Relations Lead - Bethel, PA

Integrity Staffing Solutions; Phillipsburg (NJ); On-site; USD 85,000 - 110,000; Full time

Job summary

Integrity Staffing Solutions seeks an Operations & Account Manager to own client relations, recruiting, and operations for 24/7 client sites. The role is onsite at the Bethel client location and requires leadership of 100+ staff across multiple sites.

You will manage relationships with the distribution center client, drive KPI-driven performance, and partner with HR to evaluate and develop staff. Strong data-driven mindset is essential.

Qualifications

• Minimum of 4 years of progressive leadership with P&L responsibilities in warehouse/e-commerce/manufacturing environments.
• Bilingual Spanish/English (reading/writing/speaking) strongly preferred.
• Experience managing an hourly workforce.
• Experience with Bullhorn strongly preferred.
• Exceptional time management and ability to manage multiple projects with varying deadlines.
• Advanced Microsoft Office skills.

Responsibilities

• Hire, train, manage, and motivate a team of client-facing managers and hourly staff for recruiting and onsite roles across locations.
• Provide feedback and development plans; partner with HR for evaluations and disciplinary actions when needed.
• Track performance via KPI reports and identify opportunities for improvement.
• Drive community engagement activities for client sites and report results.
• Ensure consistency in standard work across locations and job functions.
• Create and review recruiting activity; devise action plans for continuous improvement.
• Own recruiting, onsite, candidate, and associate programs and initiatives.
• Monitor and conduct business reviews with clients to improve performance and strengthen partnerships.
• Leverage cross-functional teams to interpret data streams and communicate trends to the client.
• Adhere to all client and ISS ethics codes.

Skills

P&L leadership

Bilingual Spanish/English

Hourly workforce

Time management

Process focus

MS Office

Travel 25%

Tools

Bullhorn

Job description

Integrity Staffing Solutions seeks an Operations & Account Manager to own client relations, recruiting, and operations for 24/7 client sites. The role is onsite at the Bethel client location and requires leadership of 100+ staff across multiple sites.

You will manage relationships with the distribution center client, drive KPI-driven performance, and partner with HR to evaluate and develop staff. Strong data-driven mindset is essential.