Operations Manager

Integrity Staffing Solutions; Bethel (Berks County); On-site; USD 85,000 - 110,000; Full time

Job summary

Integrity Staffing Solutions in Bethel, PA is seeking an Operations & Account Manager to own client relations, recruiting, and onsite operations for 24/7 client sites. This onsite role collaborates with a distribution center client and internal staffing teams to drive data-driven decisions and KPI tracking for 100+ staff.

You will hire, train and lead client-facing managers and hourly staff, provide coaching, conduct evaluations, and report performance while ensuring safety and adherence to

Qualifications

• Minimum 4+ years in leadership roles with P&L responsibilities in warehouse/e-commerce/manufacturing settings with client-facing duties

Responsibilities

• Hire, train, and manage a team of client-facing managers and hourly staff supporting recruiting and client onsite roles across locations
• Provide ongoing feedback and development plans; partner with HR for evaluations and disciplinary actions up to termination
• Track performance using KPI dashboards and reports; identify opportunities for improvement
• Drive community engagement activities for client sites and measure results
• Ensure standard work consistency across locations and functions
• Analyze recruiting activity and devise action plans for continuous improvement
• Own recruiting, onsite, candidate, and associate programs and initiatives
• Conduct business reviews with clients to improve performance and partnerships
• Leverage data from cross-functional teams to communicate business results and trends
• Adhere to client safety and workplace policies on their premises

Skills

Leadership

P&L responsibilities

Bilingual Spanish/English

Hourly workforce management

Bullhorn

Time management

MS Office

Travel 25%+

Tools

Bullhorn

Job description

As an Operations & Account Manager, you will have direct ownership and control of all client relations, recruiting and operations functions for client sites that operate in a 24/7 model.

You’ll manage the local relationship with our distribution center client and internal staffing teams. You’ll foster close relationships with centralized business support units. To be successful in this role you’ll need to be data driven with strong customer focus and experience with workforce teams of 100+.

This role is onsite at our client location in Bethel, PA and cannot work remotely.

What You’ll Do

• Hire, train, manage, and motivate a team of client-facing managers and hourly staff supporting client needs for both recruiting and client onsite roles in multiple locations.
• Provide ongoing feedback and development plans for staff to support their success. Partner with HR to complete employee evaluations and to issue disciplinary action, when needed, up to and including termination
• Track and maintain the performance and effectiveness of your sites via established KPI’s and daily, weekly and monthly reports. Identify areas of opportunity for continuous improvement to established KPI’s.
• Drive continual community engagement activity for client sites; measure and report on results.
• Drive consistency in standard work across all locations and job functions
• Create, review, and provide critical analysis of recruiting activity for the market, devise action plans for continuous improvement.
• Ownership of recruiting, onsite, candidate, and associate programs and initiatives
• Monitor, report and conduct business reviews with clients to improve performance, identify areas to be stronger partners, and enhance our overall partnership.
• Leverage cross-functional support teams to solicit and interpret various data streams, and communicate business results and trends that relate to the client
• Obey all the safety and workplace policies of our client while on their premises.

What You’ll Need

• Minimum of 4-years of progressive experience in leadership roles with P & L responsibilities, in a warehouse, e-commerce, manufacturing environment with client facing responsibilities of 100+
• Fluent in Spanish/English (reading/writing/speaking) strongly preferred
• Experience managing an hourly workforce
• Experience with Bullhorn strongly preferred
• Exceptional time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
• Strong process focus shown in examples of creating and driving strategies that include visual controls, standard accountability process and lead standard work.
• Advanced Microsoft Office skills
• Travel may be 25% + based upon business needs
• Adhere to all client and ISS business ethics codes

Physical Demands: At times, you may be rolling up your sleeves and fulfilling orders for our customer experience driven clients. This may require that you perform anything from driving commercial machinery, directing facility parking, working in facility process paths, walking continuously and lifting, carrying, climbing steps, pushing, pulling materials or products.