Assistant Director Operations

Blueprint-Technologies; Bellevue (WA); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible Spending Account (FSA)

Competitive paid time off

Parental leave

Professional growth and development

Job summary

Blueprint Technologies seeks an Assistant Director of Operations to lead a customer support center environment and partner with the Director of Operations to optimize daily activities, processes, and client outcomes. You will work with managers, senior leaders, and cross-functional teams to sustain operational excellence and exceptional service.

You will use data and business insight to identify opportunities, coach teams, and drive continuous improvement while ensuring staffing, budgets, and

Qualifications

• 4–6 years of leadership experience in operations or similar fast-paced environment.
• Experience managing people and improving team performance.
• Experience overseeing daily operations, workflows, and service delivery.
• Strong business acumen and accountability for quality targets.
• Experience managing senior-level client expectations and resolving delivery concerns.
• Ability to translate business strategy into tactical plans and daily execution.
• Strong strategic thinking, analytical skills, and problem solving.
• Ability to use data and metrics to identify trends and drive improvements.
• Excellent communication and stakeholder-management skills.
• Ability to coach, mentor, and lead a diverse team.

Responsibilities

• Assist the Director of Operations in developing and implementing plans and initiatives.
• Oversee daily operations, staffing, workflows, and service delivery.
• Support client initiatives and maintain alignment across teams to raise satisfaction.
• Provide coaching, guidance, and accountability to staff.
• Ensure performance, quality, service, and customer experience standards are met.
• Use data analytics to support decision-making and process improvements.
• Translate business strategy into practical day-to-day execution.
• Identify trends, risks, and opportunities for improvement.
• Support project delivery and strategic differentiation with leadership.
• Communicate performance, risks, and recommendations clearly to leaders.

Skills

Leadership experience

People management

Operational performance

Data-driven decision making

Strategic thinking

Stakeholder management

Coaching & mentoring

Time-management

Cross-functional collaboration

Communication

Job description

Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with teams across the United States. We help organizations turn complex challenges into meaningful outcomes by connecting strategy and execution across AI, cloud, data, product development, and emerging technology.

Our culture is built by people who care deeply about doing exceptional work. We set high standards, take ownership, and continually challenge ourselves and one another to be better. We work hard, support each other, and take genuine pride in what we deliver for our clients, partners, and teams.

At Blueprint, you’ll work alongside talented people with different experiences, expertise, and perspectives. You’ll have opportunities to take on meaningful challenges, expand your skills, and see the impact of what you build.

Bring your perspective. Raise the standard. Build what matters.

About the Role

We’re looking for an Assistant Director of Operations to help lead a customer support center environment. In this role, you’ll work closely with the Director of Operations to oversee daily business activities, strengthen operational processes, support team performance, and advance strategic objectives.

You’ll partner with managers, senior leaders, clients, and cross-functional teams to maintain operational excellence, deliver exceptional customer service, and strengthen client satisfaction. This role requires a collaborative leader who can use data, sound judgment, and strong business acumen to identify opportunities and drive meaningful improvements.

What You'll Do

• Assist the Director of Operations with developing and implementing operational plans, policies, and initiatives that support company goals and continuous improvement.
• Partner with managers to oversee daily operations, staffing, workflows, service delivery, and team performance.
• Support client initiatives, participate in client meetings, and maintain alignment across teams to advance client satisfaction and strategic objectives.
• Oversee staff performance and partner with managers to provide coaching, guidance, and accountability.
• Ensure performance, quality, service, and customer-experience standards are consistently met or exceeded.
• Use data and analytics to support decision-making, operational problem-solving, and process improvement.
• Translate business strategy into practical plans and effective day-to-day execution.
• Identify operational trends, risks, service gaps, and opportunities for improvement.
• Support engagement growth through successful project delivery, strategic differentiation, and proactive partnership with Blueprint and client leadership.
• Champion initiatives that improve customer and employee experiences.
• Monitor budgets, operational costs, staffing needs, and resource allocation.
• Communicate operational performance, risks, blockers, tradeoffs, and recommendations clearly to leaders and stakeholders.

What You'll Bring

• Four to six years of progressively responsible leadership experience in operations, service delivery, or a comparable fast-paced and evolving environment.
• Proven experience managing people, developing leaders, and improving team performance.
• Experience overseeing daily operations, workflows, service delivery, and performance expectations.
• Strong business acumen and previous accountability for quality, service, or operational-performance targets.
• Experience managing senior-level client expectations and resolving delivery-related concerns.
• Ability to translate business strategy into tactical plans and day-to-day execution.
• Strong strategic thinking, critical thinking, decision-making, and problem-solving skills.
• Ability to use data and performance metrics to identify trends, evaluate operations, and drive improvements.
• Strong organizational and time-management skills with the ability to oversee multiple teams, departments, and priorities.
• Excellent written, verbal, interpersonal, presentation, and stakeholder-management skills.
• Ability to coach, mentor, motivate, and lead a diverse team.
• Ability to work independently, exercise sound judgment, meet deadlines, and seek guidance when appropriate.
• Commitment to service excellence, customer satisfaction, employee engagement, and continuous improvement.
• Ability to use Blueprint tools, standards, and processes effectively to support business needs and solve operational challenges.

Preferred Qualifications

• Leadership experience within a customer support center.
• Experience supporting a client-facing service-delivery engagement.
• Experience with workforce planning, budget management, resource allocation, and operational reporting.
• Knowledge of gaming industry trends, major events, products, and news.

Schedule and Work Requirements

• This role requires full-time onsite work to support and engage directly with teams working across varying schedules.
• Flexibility to adjust working hours based on business, client, and staffing needs is required.
• Occasional weekend and holiday coverage may be required.
• Time-off availability may be limited during peak business periods to maintain appropriate operational coverage.

Compensation

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated compensation range is $100,000 to $125,000 USD annually. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final compensation and job title may vary depending on the selected candidate’s qualifications.

Location and Work Arrangement

Bellevue, Washington

This role requires 100% onsite work at the Bellevue office.

Blueprint believes that healthy, supported employees do their best work. Eligible employees have access to a comprehensive benefits package that may include:

• Medical, dental, and vision coverage
• Flexible Spending Account (FSA)
• Competitive paid time off
• Parental leave
• Professional growth and development opportunities

Benefits and eligibility may vary based on role, employment status, and location.

Blueprint Technologies, LLC is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital or familial status, military or veteran status, citizenship status, or any other characteristic protected by applicable law.

If you need a reasonable accommodation to participate in any part of the application or interview process, please contact [e-mail].