Onsite Office Coordinator & Client Experience Lead

Premium Mortgage Corporation; Twelve Corners (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Company Paid Life Insurance

Paid Time Off

HSA Employer Contribution

Employee Mortgage Loans

Job summary

Premium Mortgage Corporation in Rochester, NY, is seeking an Office Coordinator to provide friendly, on-site service to clients and staff. The role includes answering phones, scheduling, mail, records, and coordinating day-to-day office operations in a fast-paced environment.

Applicants should have a high school diploma or GED and 1–3 years of administrative experience; strong written and verbal communication, attention to detail, organization, and teamwork are essential.

Qualifications

• High school diploma or GED is required.
• 1-3 years of administrative, office coordination, receptionist, customer service, or clerical experience.
• Experience managing multiple priorities in a fast-paced office environment.
• Experience scheduling meetings, maintaining calendars, and assisting with coordinating office events as needed.
• Strong written and verbal communication skills with exceptional attention to detail.

Responsibilities

• Answer phones promptly and route calls as necessary.
• Serve as primary point of contact for visitors, clients, and business partners, delivering excellent service.
• Maintain the schedule for conference rooms.
• Coordinate mail distribution, shipping, records management, and administrative workflows.
• Assist with preparation and distribution of borrower application packets and ensure timely delivery to Loan Officers.
• Manage office supply procurement and inventory for Premium Mortgage offices.
• Maintain a professional, organized office environment and oversee reception, lobby, and workspace functionality.
• Utilize mortgage-related systems to maintain documentation and support operational efficiency.
• Collaborate with cross-functional teams to ensure smooth communication and document flow.

Skills

Strong written and verbal comms

Attention to detail

Organizational skills

Time management

Data entry

Team collaboration

Adaptability

Education

High school diploma or GED

Tools

Mortgage software

Job description

Premium Mortgage Corporation in Rochester, NY, is seeking an Office Coordinator to provide friendly, on-site service to clients and staff. The role includes answering phones, scheduling, mail, records, and coordinating day-to-day office operations in a fast-paced environment.

Applicants should have a high school diploma or GED and 1–3 years of administrative experience; strong written and verbal communication, attention to detail, organization, and teamwork are essential.