Customer Experience Associate I — NYC Onsite 3x/Week

Nestig; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Total rewards deck

Free medical and vision coverage

Dental insurance

21 days PTO

401(k) with company match

Remote work policy up to 5 weeks

Wellness stipend

IT stipend

Commuter stipend

Education stipend

Nestig discount

Parental leave

Job summary

Nestig in NYC's Flatiron district is seeking a Customer Experience professional to own the end-to-end process of solving customer issues through live chat, email, phone, and direct messages. You will become a product expert across wallpaper to car beds and advocate for customers while providing data-driven insights to management.

The role requires 1-2+ years in a customer-facing role, on-site in NYC three days a week, with a passion for CX, empathy, and problem solving in a fast-paced

Qualifications

• 1-2+ years experience in a similar, customer-facing role
• Must be able to work onsite in our New York office in Flatiron three days a week [Mon, Wed, Thu]
• Excellent communications skills, both verbal and written
• A passion for all things CX — you like helping people and problem solving with empathy
• Comfort with changing priorities in a fast-paced environment
• Demonstrated ability to autonomously manage multiple assignments while meeting deadlines
• Willingness to roll up your sleeves and wear multiple hats
• Self-starter with a can-do, team-oriented attitude
• Ability to embody Nestig's Core Values in all facets of the business
• Legal authorization to work in the USA

Responsibilities

• Own the end-to-end process of solving customer issues via live chat, email, phone, and direct message
• Demonstrate strong communication skills to ensure clear, empathetic interactions with customers
• Become a product expert in categories from wallpaper to car beds, safety testing to assembly
• Advocate for customers by voicing feedback and suggesting improvements
• Provide data-driven insights and reporting to management to track CX evolution
• Take initiative to analyze feedback, identify pain points, and improve the customer journey

Skills

Excellent communication skills

Empathy and customer focus

Onsite NYC work

Problem solving

Multi-task management

Self-starter with team attitude

Work under pressure

Job description

Nestig in NYC's Flatiron district is seeking a Customer Experience professional to own the end-to-end process of solving customer issues through live chat, email, phone, and direct messages. You will become a product expert across wallpaper to car beds and advocate for customers while providing data-driven insights to management.

The role requires 1-2+ years in a customer-facing role, on-site in NYC three days a week, with a passion for CX, empathy, and problem solving in a fast-paced