NOC Technician - On-Site, Managed Services & 24/7 Support

Comcast; Naperville (IL); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Benefits package

On-site workspace

Job summary

Comcast Business in Naperville, IL is seeking a customer support professional for Tier 2 technical assistance on managed services such as managed broadband, Wi-Fi, and router solutions. You will handle inbound repair requests, document issues, and coordinate with field technicians to ensure timely resolutions.

The role emphasizes strong communication, troubleshooting skills, and reliable attendance, including nights, weekends, and overtime as needed.

Qualifications

• Associates degree preferred; relevant coursework and experience considered.

Responsibilities

• Address inbound repair requests through multiple channels (phone, portal, email, network monitoring).
• Perform technical troubleshooting for Comcast Business Managed Services (Wi‑Fi, router, broadband).
• Verify outages, create and submit trouble tickets, escalate for timely resolution.

Skills

Customer‑Focused

Workplace Organization

Professional Etiquette

Adaptability

Teamwork

Technical Knowledge

Self Motivation

Communication

Resilience

Professional Integrity

Education

Associate's Degree

Job description

Comcast Business in Naperville, IL is seeking a customer support professional for Tier 2 technical assistance on managed services such as managed broadband, Wi-Fi, and router solutions. You will handle inbound repair requests, document issues, and coordinate with field technicians to ensure timely resolutions.

The role emphasizes strong communication, troubleshooting skills, and reliable attendance, including nights, weekends, and overtime as needed.