Onsite NOC Lead — 24/7 Operations | Top Secret Clearance Required

Piper Companies; Washington (District of Columbia); On-site; USD 170,000 - 190,000; Full time

Job summary

Zachary Piper Solutions is seeking an experienced NOC Lead to join a technology and engineering services firm specializing in secure IT infrastructure, cybersecurity, cloud solutions, and mission-critical support for federal government and national security customers. This is a fully onsite position in Washington D.C./Manassas, VA and requires an active Top Secret or Q clearance.

As NOC Lead, you will oversee 24x7x365 operations, manage major incidents, mentor analysts, coordinate with vendors,

Qualifications

• 5–10 years in IT/network operations, including 2–5 years leading technical teams or operations.
• Strong enterprise networking experience: TCP/IP, DNS, DHCP, routing, switching, firewalls, WAN; spine-leaf architecture.
• Hands-on with Cisco IOS-XE/NX-OS and Arista EOS; Windows and Linux environments.
• Experience with monitoring and security tools such as Riverbed NetIM, Syslog, Wireshark, Splunk, Panorama/PAN-OS, Ansible, Tenable.
• Experience supporting 24x7x365, SLA-driven environments and managing incidents and outages.
• Knowledge of ITSM Incident, Problem, Change, and Knowledge Management processes.
• AWS, Azure, or Google Cloud experience preferred.
• Active Top Secret or Q clearance.
• Ability and Willingness to work onsite in Washington D.C. + Manassas, VA.

Responsibilities

• Lead daily NOC operations and ensure 24x7x365 availability, performance, security, and operational readiness across enterprise IT infrastructure.
• Manage major incidents, outages, escalations, troubleshooting, and service restoration while ensuring resolution within SLA requirements.
• Supervise and mentor NOC analysts and engineers, managing shift coverage, handoffs, workload distribution, and adherence to SOPs.
• Coordinate technical teams, customers, vendors, and carriers during incidents, maintenance activities, and infrastructure changes.
• Monitor operational performance, conduct root cause analysis (RCA), and drive corrective actions for recurring issues.
• Improve monitoring, alerting, automation, documentation, and operational processes while supporting cybersecurity and compliance requirements.

Skills

IT/network operations

Leadership experience

Incident management

SLA compliance

Tools

Cisco IOS-XE/NX-OS

Arista EOS

Windows

Linux

Riverbed NetIM

Syslog

Wireshark

Splunk

Panorama/PAN-OS

Ansible

Tenable

Job description

Zachary Piper Solutions is seeking an experienced NOC Lead to join a technology and engineering services firm specializing in secure IT infrastructure, cybersecurity, cloud solutions, and mission-critical support for federal government and national security customers. This is a fully onsite position in Washington D.C./Manassas, VA and requires an active Top Secret or Q clearance.

As NOC Lead, you will oversee 24x7x365 operations, manage major incidents, mentor analysts, coordinate with vendors,