NOC Lead - 175798

Piper Companies; Washington (District of Columbia); On-site; USD 170,000 - 190,000; Full time

Job summary

Zachary Piper Solutions is seeking an experienced NOC Lead to join a technology and engineering services firm specializing in secure IT infrastructure, cybersecurity, cloud solutions, and mission-critical support for federal government and national security customers. This is an onsite position in Washington, D.C.

and Manassas, VA and requires an active Top Secret or Q clearance. The NOC Lead will oversee 24x7 operations, incident management, and team leadership, coordinating IT staff, vendors,

Qualifications

• 5–10 years in IT/network operations or similar
• 2–5 years leading technical teams or operational environments
• Strong enterprise networking experience (TCP/IP, DNS, DHCP, routing, switching)
• Hands-on with Cisco IOS-XE/NX-OS and Arista EOS in Windows/Linux environments
• Experience with monitoring and security tools listed in qualifications
• Experience supporting 24x7x365, SLAs, and incident restorations
• Knowledge of ITSM processes (Incident/Problem/Change/Knowledge)
• Active Top Secret or Q clearance preferred
• Onsite work in Washington D.C. and Manassas, VA

Responsibilities

• Lead daily NOC operations and ensure 24x7x365 availability across enterprise IT infrastructure
• Manage major incidents, outages, escalations, troubleshooting, and service restoration per SLA
• Supervise and mentor NOC analysts and engineers; manage shift coverage and SOP adherence
• Coordinate technical teams, customers, vendors, and carriers during incidents and maintenance
• Monitor performance, conduct RCA, and drive corrective actions for recurring issues
• Improve monitoring, alerting, automation, documentation, and compliance requirements

Skills

Team leadership

24x7 operations

Incident management

SLA management

Security/compliance

Tools

Riverbed NetIM

Syslog

Wireshark

Splunk

Panorama/PAN-OS

Ansible

Tenable

Cisco IOS-XE/NX-OS

Arista EOS

Windows

Linux

Job description

Zachary Piper Solutions is seeking an experienced NOC Lead to join a a technology and engineering services firm specializing in secure IT infrastructure, cybersecurity, cloud solutions, and mission-critical support for federal government and national security customers. This is a fully onsite position in Washington D.C./Manassas, VA and requires an active Top Secret or Q clearance*

The NOC Lead ensures the continuous availability, performance, security, and operational integrity of enterprise IT services and infrastructure. They coordinate people, processes, tools, and vendors to detect, resolve, and prevent issues that could impact mission, business, or customer operations.

Responsibilities of the NOC Lead:

• Lead daily NOC operations and ensure 24x7x365 availability, performance, security, and operational readiness across enterprise IT infrastructure.
• Manage major incidents, outages, escalations, troubleshooting, and service restoration while ensuring resolution within SLA requirements.
• Supervise and mentor NOC analysts and engineers, managing shift coverage, handoffs, workload distribution, and adherence to SOPs.
• Coordinate technical teams, customers, vendors, and carriers during incidents, maintenance activities, and infrastructure changes.
• Monitor operational performance, conduct root cause analysis (RCA), and drive corrective actions for recurring issues.
• Improve monitoring, alerting, automation, documentation, and operational processes while supporting cybersecurity and compliance requirements.

Qualifications for the NOC Lead:

• 5–10 years of IT/network operations, systems administration, or service desk experience, including 2–5 years leading technical teams or operational environments.
• Strong enterprise networking experience with TCP/IP, DNS, DHCP, routing, switching, firewalls, WAN circuits, and spine-leaf architecture.
• Hands‑on experience with Cisco IOS‑XE/NX‑OS and Arista EOS configuration, along with Windows and Linux environments.
• Experience with monitoring and security tools such as Riverbed NetIM, Syslog, Wireshark, Splunk, Panorama/PAN‑OS, Ansible, and Tenable.
• Experience supporting 24x7x365, SLA-driven environments and managing incidents, outages, escalations, and service restoration.
• Knowledge of ITSM Incident, Problem, Change, and Knowledge Management processes.
• AWS, Azure, or Google Cloud experience preferred.
• Active Top Secret or Q clearance.
• Ability and Willingness to work onsite in Washington D.C. + Manassas, VA.

Compensation for the NOC Lead:

• Salary Range: $170,000 - $190,000 *depending on experience*
• Comprehensive Benefits: Medical, Dental, Vision, 401k Plan, PTO, Holidays, Sick Leave if required by law

This job opens for applications on 08/14. Applications for this job will be accepted for at least 30 days from the posting date.

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