On-Site IT Field Support Technician (Per Diem)

South Shore Health System; Weymouth (MA); On-site; USD 3,827,000 - 5,149,000; Part time

Job summary

South Shore Health System in Weymouth, MA is seeking an IT Field Support Technician I to provide first level on-site desktop support across the health system. You will own and resolve on-site requests, assist with moves, adds and changes, document work in the ticketing system, and help keep CMDB updated.

The role requires 1–3 years of desktop support in a healthcare setting, strong end-user communication, and familiarity with Dell/HP/Lenovo hardware, Windows OS, printers, and mobile devices.

Qualifications

• 1–3 years of desktop support experience in a healthcare setting.
• Associate degree or technical certification preferred.
• Proven ability to support enterprise desktop environments and related infrastructure.

Responsibilities

• Provide first level on-site desktop support across the health system.
• Own and close on-site service requests and assist with moves, adds and changes.
• Document work and resolutions in the ticketing system in real time.
• Maintain CMDB accuracy for deployed or retired equipment.

Skills

Desktop support

End-user communication

Team player

On-call readiness

Education

Associate degree

Technical certification

Tools

Dell hardware

HP hardware

Lenovo hardware

Printers

Mobile devices (Apple/Android)

Windows OS

Job description

South Shore Health System in Weymouth, MA is seeking an IT Field Support Technician I to provide first level on-site desktop support across the health system. You will own and resolve on-site requests, assist with moves, adds and changes, document work in the ticketing system, and help keep CMDB updated.

The role requires 1–3 years of desktop support in a healthcare setting, strong end-user communication, and familiarity with Dell/HP/Lenovo hardware, Windows OS, printers, and mobile devices.