Onsite IT Support Technician

Mass General Brigham (Enterprise Services); Boston (MA); On-site; USD 2,729,025 - 3,898,608; Full time

Job summary

Mass General Brigham is seeking an onsite Technical Support Specialist to manage and support a wide range of technical systems and equipment. You will transport, set up, install, and decommission devices, and help keep inventory accurate.

You will run diagnostics, troubleshoot issues, assist users with computers, applications, or telecom, document resolutions, and provide professional customer service to the end-user community. Shift is Monday–Friday, 8:00am–4:30pm at 500 Brookline Avenue.

Qualifications

• Ability to multitask and prioritize work demands.
• Good interpersonal and communication skills.
• General knowledge of desktop and laptop computers, printers, and other computing equipment.
• Proficiency with associated technical systems and software.
• Familiarity with Mac OS, Office 365, and common software applications, as well as phone systems.

Responsibilities

• Transport, set up, install, and decommission systems.
• Run diagnostic tests on systems; troubleshoot and resolve issues.
• Assist customers with technical issues related to computers, applications, or telecom.
• Document issues and resolutions effectively and efficiently.
• Provide professional, efficient, and effective customer service to the end-user community.
• Monitor and maintain inventory levels for equipment and accessories.

Skills

Multitasking

Interpersonal skills

Desktop hardware

Mac OS

Office 365

Phone systems

Technical troubleshooting

Education

High School Diploma or Equivalent

Job description

Mass General Brigham is seeking an onsite Technical Support Specialist to manage and support a wide range of technical systems and equipment. You will transport, set up, install, and decommission devices, and help keep inventory accurate.

You will run diagnostics, troubleshoot issues, assist users with computers, applications, or telecom, document resolutions, and provide professional customer service to the end-user community. Shift is Monday–Friday, 8:00am–4:30pm at 500 Brookline Avenue.