Support Technician I

Mass General Brigham (Enterprise Services); Boston (MA); On-site; USD 2,729,025 - 3,898,608; Full time

Job summary

Mass General Brigham is seeking an onsite Technical Support Specialist to manage and support a wide range of technical systems and equipment. You will transport, set up, install, and decommission devices, and help keep inventory accurate.

You will run diagnostics, troubleshoot issues, assist users with computers, applications, or telecom, document resolutions, and provide professional customer service to the end-user community. Shift is Monday–Friday, 8:00am–4:30pm at 500 Brookline Avenue.

Qualifications

• Ability to multitask and prioritize work demands.
• Good interpersonal and communication skills.
• General knowledge of desktop and laptop computers, printers, and other computing equipment.
• Proficiency with associated technical systems and software.
• Familiarity with Mac OS, Office 365, and common software applications, as well as phone systems.

Responsibilities

• Transport, set up, install, and decommission systems.
• Run diagnostic tests on systems; troubleshoot and resolve issues.
• Assist customers with technical issues related to computers, applications, or telecom.
• Document issues and resolutions effectively and efficiently.
• Provide professional, efficient, and effective customer service to the end-user community.
• Monitor and maintain inventory levels for equipment and accessories.

Skills

Multitasking

Interpersonal skills

Desktop hardware

Mac OS

Office 365

Phone systems

Technical troubleshooting

Education

High School Diploma or Equivalent

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary Responsible for managing and supporting a wide range of technical systems and equipment. Duties include transporting and setting up technical equipment and maintaining inventory. Also responsible for managing systems to ensure secure and efficient operations, providing technical support and troubleshooting, and offering technical guidance to peers to minimize disruptions and maintain productivity.

Essential Functions

• -Transport, set up, install, and decommission systems.
• -Perform tasks in accordance with layout diagrams and project schedules.
• -Run diagnostic tests on systems; troubleshoot and resolve any technical issues.
• -Assist customers as needed with technical issues related to computers, Applications, or telecom
• -Document issues and resolutions effectively and efficiently.
• -Provide professional, efficient, and effective customer service to the end-user community, focused on routine matters.
• -Monitor and maintain inventory levels for equipment and accessories.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Experience

Customer service experience 0-1 year required

Knowledge, Skills and Abilities

• - Ability to multitask and prioritize work demands.
• - Good interpersonal and communication skills.
• - General knowledge of desktop and laptop computers, printers, and other computing equipment.
• - Proficiency with associated technical systems and software.
• - Familiarity with Mac OS, Office 365, and common software applications, as well as phone systems.

Additional Job Details (if applicable)

Working Conditions

• Onsite
• Monday - Friday 8:00am - 4:30pm

Remote Type

Onsite

Work Location

500 Brookline Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.