Onsite Network Control Specialist L2 - 24/7 Operations

LanceSoft, Inc.; Melbourne (FL); On-site; USD 48,000 - 51,000; Full time

Job summary

LanceSoft, Inc. is seeking a Network Control Specialist L2 for an on-site role in Melbourne, FL. The position supports a 24x7 operations center, monitoring and troubleshooting network issues to minimize disruption and restore services swiftly.

The role involves coordinating with internal teams and telecom partners, handling break/fix actions and change management, and documenting all tickets and requests. Night/weekend shifts may be required.

Responsibilities

• Perform root cause analysis to determine a plan of action for restoring customer’s services
• Operate among a myriad of internal teammates and external telecommunication partners to follow through with operational processes and improve restoration times
• Facilitate coordination with our User Community, the Field Services Group, and telecommunication partners for both Break/Fix actions, as well as Change Management activities
• Document Trouble Tickets and Change Requests of all related activities

Job description

LanceSoft, Inc. is seeking a Network Control Specialist L2 for an on-site role in Melbourne, FL. The position supports a 24x7 operations center, monitoring and troubleshooting network issues to minimize disruption and restore services swiftly.

The role involves coordinating with internal teams and telecom partners, handling break/fix actions and change management, and documenting all tickets and requests. Night/weekend shifts may be required.