Onsite Mortgage Servicing Client Liaison & Coordinator

McMichael Taylor Gray, LLC; Irving (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

McMichael Taylor Gray, LLC is seeking an experienced Client Liaison to serve as an onsite representative at a designated mortgage servicing client location. The role focuses on supporting foreclosure portfolios, maintaining strong client relationships, and ensuring accurate, compliant handling of files with MTG teams and clients.

The ideal candidate has a background in mortgage servicing, foreclosure, or related fields, plus excellent communication and organizational skills.

Qualifications

• Bachelor's degree required.
• Experience in mortgage servicing, foreclosure, default services, banking, or a legal environment preferred.
• Familiarity with foreclosure and mortgage default processes; bankruptcy and loss mitigation preferred.
• Experience with LPS/ICE or similar systems is a plus.
• Strong communication and relationship-building skills.
• Excellent organizational skills and attention to detail.
• Ability to identify issues, take initiative, and work collaboratively toward resolution.
• Comfortable managing multiple priorities and deadlines in a fast-paced environment.

Responsibilities

• Serve as firm's onsite liaison and primary point of contact for assigned foreclosure matters.
• Build and maintain strong, professional relationships with mortgage servicing personnel and firm attorneys and staff.
• Monitor foreclosure files from referral through key milestones to help ensure timely and accurate progression.
• Coordinate communication between the client and firm regarding file status, documentation, outstanding requirements, and escalated issues.
• Review file information, documentation, and servicing system data for accuracy and completeness.
• Manage assigned tasks, events, holds, exceptions, and other workflow requirements within established deadlines.
• Ensure client and servicing systems are updated accurately and timely.
• Identify potential delays, quality concerns, or compliance issues and work with the appropriate teams to resolve them.
• Monitor attorney and vendor activity and escalated issues when appropriate.
• Assist with reporting, portfolio reviews, audits, and special projects.
• Collaborate with internal and external business partners to improve workflow, minimize delays, and mitigate risk.
• Maintain working knowledge of investor, insurer, regulatory, client, and state-specific foreclosure requirements.
• Provide responsive, professional communication consistent with the firm's 24-hour response expectation.

Skills

Communication skills

Relationship-building

Organizational skills

Multi-tasking

Problem solving

Education

Bachelor's degree

Tools

LPS/ICE

Job description

McMichael Taylor Gray, LLC is seeking an experienced Client Liaison to serve as an onsite representative at a designated mortgage servicing client location. The role focuses on supporting foreclosure portfolios, maintaining strong client relationships, and ensuring accurate, compliant handling of files with MTG teams and clients.

The ideal candidate has a background in mortgage servicing, foreclosure, or related fields, plus excellent communication and organizational skills.