Onsite Mortgage Servicing Liaison

McMichael Taylor Gray, LLC; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

McMichael Taylor Gray, LLC is seeking an experienced Client Liaison to serve as an onsite representative at a designated mortgage servicing client location. The role focuses on building relationships, resolving issues, and keeping complex foreclosure processes moving forward with accuracy and compliance.

The successful candidate will work closely with the client and MTG teams to monitor file progression, manage workflow deadlines, and ensure timely communication and reporting across all parties

Qualifications

• Bachelor’s degree required.
• Experience in mortgage servicing, foreclosure, default services, banking, or a legal environment strongly preferred.
• Excellent communication and relationship-building skills.
• Strong organizational skills and attention to detail.
• Ability to identify issues, take initiative, and work collaboratively toward resolution.
• Ability to work effectively in an onsite client environment.

Responsibilities

• Serve as firm’s onsite liaison and primary point of contact for assigned foreclosure matters.
• Build and maintain strong, professional relationships with mortgage servicing personnel and firm attorneys and staff.
• Monitor foreclosure files from referral through key milestones to help ensure timely and accurate progression.
• Coordinate communication between the client and firm regarding file status, documentation, outstanding requirements, and escalated issues.
• Review file information, documentation, and servicing system data for accuracy and completeness.
• Manage assigned tasks, events, holds, exceptions, and other workflow requirements within established deadlines.
• Ensure client and servicing systems are updated accurately and timely.
• Identify potential delays, quality concerns, or compliance issues and work with appropriate teams to resolve them.
• Monitor attorney and vendor activity and escalated issues when appropriate.
• Assist with reporting, portfolio reviews, audits, and special projects.
• Collaborate with internal and external business partners to improve workflow, minimize delays, and mitigate risk.
• Maintain working knowledge of investor, insurer, regulatory, client, and state-specific foreclosure requirements.
• Provide responsive, professional communication consistent with the firm’s 24-hour response expectation.

Skills

Communication

Relationship-building

Organizational skills

Problem solving

Prioritization

Onsite client experience

Education

Bachelor's degree

Tools

LPS/ICE systems

Job description

McMichael Taylor Gray, LLC is seeking an experienced Client Liaison to serve as an onsite representative at a designated mortgage servicing client location. The role focuses on building relationships, resolving issues, and keeping complex foreclosure processes moving forward with accuracy and compliance.

The successful candidate will work closely with the client and MTG teams to monitor file progression, manage workflow deadlines, and ensure timely communication and reporting across all parties