Onsite Client Liaison - Mortgage Servicing & Foreclosure

McMichael Taylor Gray, LLC; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

McMichael Taylor Gray, LLC seeks an experienced Client Liaison to serve as the onsite representative at a designated mortgage servicing client location. You will be the primary contact for foreclosure matters, supporting both the client and MTG teams to keep processes moving and ensure accuracy and compliance.

The role requires a mortgage servicing or foreclosure background, excellent communication, and the ability to manage multiple priorities in a fast-paced onsite environment.

Qualifications

• Bachelor's degree required.
• Experience in mortgage servicing, foreclosure, default services, banking, or a legal environment strongly preferred.
• Familiarity with foreclosure and mortgage default processes, including bankruptcy and loss mitigation, preferred.
• Experience with LPS/ICE or similar mortgage servicing systems is a plus.
• Strong communication and relationship-building skills.
• Excellent organizational skills and attention to detail.
• Ability to identify issues, take initiative, and work collaboratively toward resolution.
• Comfortable managing multiple priorities and deadlines in a fast-paced environment.
• Ability to work effectively and professionally in an onsite client environment.

Responsibilities

• Serve as firm’s onsite liaison and primary point of contact for assigned foreclosure matters.
• Build and maintain strong, professional relationships with mortgage servicing personnel and firm attorneys and staff.
• Monitor foreclosure files from referral through key milestones to help ensure timely and accurate progression.
• Coordinate communication between the client and firm regarding file status, documentation, outstanding requirements, and escalated issues.
• Review file information, documentation, and servicing system data for accuracy and completeness.
• Manage assigned tasks, events, holds, exceptions, and other workflow requirements within established deadlines.
• Ensure client and servicing systems are updated accurately and timely.
• Identify potential delays, quality concerns, or compliance issues and work with the appropriate teams to resolve them.
• Monitor attorney and vendor activity and elevate issues when appropriate.
• Assist with reporting, portfolio reviews, audits, and special projects.
• Collaborate with internal and external business partners to improve workflow, minimize delays, and mitigate risk.
• Maintain working knowledge of investor, insurer, regulatory, client, and state-specific foreclosure requirements.
• Provide responsive, professional communication consistent with the firm’s 24-hour response expectation.

Skills

Communication skills

Organizational skills

Attention to detail

Team collaboration

Customer service

Education

Bachelor's degree

Tools

LPS/ICE

Job description

McMichael Taylor Gray, LLC seeks an experienced Client Liaison to serve as the onsite representative at a designated mortgage servicing client location. You will be the primary contact for foreclosure matters, supporting both the client and MTG teams to keep processes moving and ensure accuracy and compliance.

The role requires a mortgage servicing or foreclosure background, excellent communication, and the ability to manage multiple priorities in a fast-paced onsite environment.