Onsite Mobility Customer Service & Data Entry Specialist

Socket.dev; Stevens Point (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Low Premium Medical Benefit

Employee Recognition Program

Job summary

Socket.dev is seeking a Data Entry Specialist in Wisconsin to support clinical professionals worldwide with order processing and customer communication. You will handle email and phone inquiries, accurately create detailed orders, and liaise with sales and production to ensure smooth processing.

The role emphasizes professionalism, teamwork, and continuous learning in a fast-paced environment with overtime as needed.

Qualifications

• Minimum 2+ years in an office-based customer service role or related to complex or custom products.
• Proven customer support experience with professional email/phone communication.
• Experience with Microsoft Word, Excel and enterprise software.

Responsibilities

• Interact with customers via email to provide and process information for orders.
• Accurately prepare detailed orders based on customer supplied information.
• Coordinate with internal departments to respond to customers.
• Resolve product or service concerns by identifying cause and solutions.
• Maintain detailed order documentation in internal systems.
• Communicate professionally with Customer Service and cross-functional teams.

Skills

Customer service

Communication

Multi-tasking

Time management

Detail oriented

Problem solving

Teamwork

Adaptability

Reading diagrams

Tools

Microsoft Office

Enterprise software

Job description

Socket.dev is seeking a Data Entry Specialist in Wisconsin to support clinical professionals worldwide with order processing and customer communication. You will handle email and phone inquiries, accurately create detailed orders, and liaise with sales and production to ensure smooth processing.

The role emphasizes professionalism, teamwork, and continuous learning in a fast-paced environment with overtime as needed.