Onsite Weekend-Ready Customer Experience Specialist I

Socket.dev; Seattle (WA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid vacation and holidays

Job summary

Socket.dev in Woodinville, WA is seeking a Customer Experience Specialist to manage customer queries and complaints and provide support to service technicians. The role requires strong communication skills, administrative abilities, and the capacity to balance multiple priorities in a fast-paced environment.

You will answer queries, schedule appointments using a computerized system, and ensure coordination across technician service areas while maintaining records of interactions and follow-ups.

Qualifications

• Proficient computer skills in Word, PowerPoint, Outlook, and Excel.
• Excellent written and verbal communication skills.
• Ability to multi-task and stay organized under deadline pressures.

Responsibilities

• Answer incoming customer queries via phone, live chat, and text.
• Schedule and dispatch appointments for customers in multiple markets.
• Respond to issues via email and maintain customer records with accuracy.
• Assist technicians with follow-up appointments and scheduling in the field.
• Maintain a positive and professional attitude toward customers at all times.

Skills

Word

PowerPoint

Outlook

Excel

Communication

Multitasking

Job description

Socket.dev in Woodinville, WA is seeking a Customer Experience Specialist to manage customer queries and complaints and provide support to service technicians. The role requires strong communication skills, administrative abilities, and the capacity to balance multiple priorities in a fast-paced environment.

You will answer queries, schedule appointments using a computerized system, and ensure coordination across technician service areas while maintaining records of interactions and follow-ups.