Onsite Mobile Device Support Specialist

Genesis10; Hampton (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Voluntary Hospital Indemnity

Voluntary Term Life Insurance

401K

Sick Pay

Commuter Benefits

Job summary

Genesis10 is seeking a Customer Service Representative for an onsite role in Hampton, VA. The position focuses on assisting customers with mobile devices, resolving inquiries, and ensuring satisfaction through coordination with service providers and technicians.

The role requires a high school diploma, at least six months in customer service, and solid written and verbal communication. The position is a 6+ month contract-to-hire opportunity with W2 compensation.

Qualifications

• High school diploma or equivalent.
• Six months+ experience in customer service.
• Basic computer/smartphone skills.
• Experience working with wireless devices.
• Ability to pass security clearance if required.

Responsibilities

• Interact with customers via telephone, email, or online chat to provide support and information on products or services
• Collect and enter orders for new or additional products or services
• Assist callers with questions regarding their mobile devices
• Troubleshoot devices and provisioning, coordinating with service providers and technicians
• Field customer questions and complaints and forward issues to the appropriate specialist
• Coordinate efforts of service providers, IT Help Desks, MDM Administrators, and customers to maintain service expectations
• Act as intermediary to prevent up-selling by service providers
• Ensure actions are taken to resolve customer problems and concerns
• Maintain customer accounts and records of interactions with details of inquiries, complaints, or comments
• Perform data entry, administrative support, and clerical duties

Skills

Customer service

Communication

Data entry

Basic computer skills

Wireless devices

Security clearance

Education

High school diploma

Job description

Genesis10 is seeking a Customer Service Representative for an onsite role in Hampton, VA. The position focuses on assisting customers with mobile devices, resolving inquiries, and ensuring satisfaction through coordination with service providers and technicians.

The role requires a high school diploma, at least six months in customer service, and solid written and verbal communication. The position is a 6+ month contract-to-hire opportunity with W2 compensation.