Dedicated Onsite Tech Support Specialist

Talentify; Pennington (NJ); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Medical, Dental, Vision

Health Savings Account

401K

Sick Pay

Commuter Benefits

Job summary

Genesis10 is seeking a Technical Support Specialist to join a dedicated client services team in Pennington, NJ. You will provide on-site support with remote team backing, handling software/hardware installation, imaging, and issue resolution.

The role emphasizes ownership, strong communication, and professional service, with a pay range of $60,000–$65,000 and a benefits package including health, dental, vision, HSA, 401K, and commuter benefits.

Qualifications

• Bachelor's degree in information technology or related discipline or equivalent experience.
• 1-3 years of experience in a helpdesk or technical support role.
• Strong time management, facilitation, communication, and organizational skills.
• Excellent customer service skills with a personable and confident demeanor.

Responsibilities

• Provide dedicated technical support for specific client customers.
• Take ownership of problems from notification to resolution, including ticket tracking and escalation.
• Document problems and report to customer management and NOC.
• Support software and hardware installation, troubleshooting, and configuration.
• Perform workstation imaging and re-imaging (Windows).
• Coordinate and implement device and network changes as requested by the customer.
• Troubleshoot peripherals, cards, and cabling.
• Assist end-users with platform and technology-specific guidance.
• Maintain high standards of system performance and availability.
• Provide timely status updates for outstanding issues.
• Escalate service interruptions and issues according to procedures.
• Develop subject matter expertise in customer-specific tools and processes.
• Document critical IT dependencies and collaborate with internal and external teams to remediate gaps.

Skills

Time management

Communication

Organizational skills

Customer service

Problem solving

Leadership (desire to take ownership)

Education

Bachelor's degree in information technology or related field

Job description

Genesis10 is seeking a Technical Support Specialist to join a dedicated client services team in Pennington, NJ. You will provide on-site support with remote team backing, handling software/hardware installation, imaging, and issue resolution.

The role emphasizes ownership, strong communication, and professional service, with a pay range of $60,000–$65,000 and a benefits package including health, dental, vision, HSA, 401K, and commuter benefits.