Technical Support Specialist

Talentify; Pennington (NJ); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Medical, Dental, Vision

Health Savings Account

401K

Sick Pay

Commuter Benefits

Job summary

Genesis10 is seeking a Technical Support Specialist to join a dedicated client services team in Pennington, NJ. You will provide on-site support with remote team backing, handling software/hardware installation, imaging, and issue resolution.

The role emphasizes ownership, strong communication, and professional service, with a pay range of $60,000–$65,000 and a benefits package including health, dental, vision, HSA, 401K, and commuter benefits.

Qualifications

• Bachelor's degree in information technology or related discipline or equivalent experience.
• 1-3 years of experience in a helpdesk or technical support role.
• Strong time management, facilitation, communication, and organizational skills.
• Excellent customer service skills with a personable and confident demeanor.

Responsibilities

• Provide dedicated technical support for specific client customers.
• Take ownership of problems from notification to resolution, including ticket tracking and escalation.
• Document problems and report to customer management and NOC.
• Support software and hardware installation, troubleshooting, and configuration.
• Perform workstation imaging and re-imaging (Windows).
• Coordinate and implement device and network changes as requested by the customer.
• Troubleshoot peripherals, cards, and cabling.
• Assist end-users with platform and technology-specific guidance.
• Maintain high standards of system performance and availability.
• Provide timely status updates for outstanding issues.
• Escalate service interruptions and issues according to procedures.
• Develop subject matter expertise in customer-specific tools and processes.
• Document critical IT dependencies and collaborate with internal and external teams to remediate gaps.

Skills

Time management

Communication

Organizational skills

Customer service

Problem solving

Leadership (desire to take ownership)

Education

Bachelor's degree in information technology or related field

Job description

Genesis10 is currently seeking a Technical Support Specialist for a direct placement position with a Managed Services Provider located in Pennington, NJ.

As a Technical Support Specialist, you will be part of a dedicated client services team for a fast-growing company. This role is responsible for ensuring the confidentiality, integrity, and availability of critical business systems and information that specific customers rely on. You will provide dedicated technical support and serve as the primary onsite resource, with support from a remote team.

Responsibilities:

• Provide excellent dedicated technical support for specific client customers
• Take ownership of problems from notification to resolution, including trouble ticket tracking and escalation
• Document problems and report to customer management and the Network Operations Center
• Support software and hardware installation, troubleshooting, and configuration
• Perform workstation imaging and re-imaging (Microsoft Windows)
• Coordinate and implement device and network changes as requested by the customer
• Troubleshoot peripherals, cards, and cabling
• Assist end-users with platform and technology-specific guidance
• Perform operational and administrative tasks to maintain high standards of system performance and availability
• Provide timely status updates for outstanding issues
• Escalate service interruptions and issues according to established procedures
• Develop subject matter expertise in customer-specific tools, technologies, and processes
• Document critical IT dependencies and collaborate with internal and external teams to remediate gaps

Requirements:

• Bachelor's degree in information technology, a related technical discipline, or equivalent experience
• 1-3 years of experience in a helpdesk or technical support role
• Exceptional time management, facilitation, communication, and organizational skills
• Excellent customer service skills, with the ability to come across as personable and confident
• Ability to identify opportunities for critical process improvement
• Committed to Integrity and Professionalism

Desired skills:

• A thirst for knowledge and continual improvement
• Able to demonstrate leadership and ownership regardless of position or tenure
• Experience with any of the following: switching and routing, systems and storage management, databases, firewalls, and optical networking

Pay rate range: $60K - $65K a year.

Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.