Customer Support Agent – Entry Level

SmartRecruiters, Inc.; Casper (WY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid training

W2 employment structure

Paid time off (PTO)

Supplemental insurance (Aflac)

MDLive telehealth access

Performance-based incentives

Job summary

Genesis Call Center seeks service-focused individuals to join as Customer Service Agents. You will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.

You will use guided systems to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment. Flexible scheduling after certification and a structured W2 employment model are provided.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old.
• Authorized to work in the United States.
• U.S. resident (excludes certain states).
• Ability to follow detailed processes and meet performance expectations.
• Strong communication and active listening skills.
• Comfortable navigating computer applications and web-based tools.
• Ability to work independently and stay accountable to schedules.

Responsibilities

• Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs and product support.
• Deliver high-quality customer care using guided systems while maintaining professionalism, accuracy, and brand alignment.

Skills

Communication

Active listening

Follow processes

Computer literacy

Independence

Education

High school diploma or GED

Job description

Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.

Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model.

As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.

Job Description

We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.

You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.

This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.

Qualifications

High school diploma or GED

Must be at least 18 years of age

Authorized to work in the United States

U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

Ability to follow detailed processes and meet performance expectations

Strong communication and active listening skills

Comfortable navigating computer applications and web-based tools

Ability to work independently and remain accountable to schedules

Preferred:

Prior call center or customer service experience

Bilingual (Spanish/English) preferred but not required

Familiarity with phone-based or computer-based support environments

Additional Information

Flexible scheduling options after certification

Paid training following successful client certification

W2 employment structure with payroll, protections, and stability

Paid time off and optional supplemental insurance (Aflac)

Household telehealth access through MDLive

Access to performance-based incentives

Career advancement pathways into support, QA, and leadership roles

All applicant information is kept confidential under EEO guidelines

Please Note: This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.