Onsite Membership Engagement Specialist

Platinum Coastal Group; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level on-site member services assistant in Jacksonville, FL to assist members with questions, explain benefits, events, programs, and services, and support onsite engagement.

The role emphasizes friendly, professional communication, dependable organization, and the ability to manage membership records and follow up in a fast-moving environment. Experience in guest-facing roles is helpful, and strong interpersonal skills will be valued as the team grows.

Qualifications

• Customer-focused and outgoing with strong communication.
• Ability to explain benefits, events, programs, and services.
• Experience in retail, hospitality, or customer service is helpful.
• Organized with attention to detail and capable of maintaining records.

Responsibilities

• Assist members with questions and routine requests
• Explain benefits, events, programs, and services
• Support member activities and onsite engagement
• Maintain organized membership records and follow-up

Skills

On-site

Face-to-face communication

Management

Sales & marketing

Job description

Platinum Coastal Group is seeking an entry-level on-site member services assistant in Jacksonville, FL to assist members with questions, explain benefits, events, programs, and services, and support onsite engagement.

The role emphasizes friendly, professional communication, dependable organization, and the ability to manage membership records and follow up in a fast-moving environment. Experience in guest-facing roles is helpful, and strong interpersonal skills will be valued as the team grows.