Onsite Member Experience Specialist (Southfield)

Zealcu; Detroit (MI); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Paid Time Off

Sick Time

Paid Holidays

Job summary

Zeal Credit Union in Southfield, MI is hiring a Full-Time Member Service Specialist to serve members with daily transactions and ensure a seamless customer experience.

You will balance drawers, open new accounts, and assist with loan intake while educating members about our products and services to help them reach financial goals. This role emphasizes empathy, teamwork, and reliable onsite presence.

Qualifications

• Minimum six months of customer service experience.
• Genuine passion for helping others.
• Strong problem-solving and empathy.
• Proactive initiative and solution focus.
• Excellent clear communication.
• High attention to detail and accuracy.
• Punctuality and regular onsite attendance.

Responsibilities

• Serve members with day-to-day transactions.
• Balance drawer accurately.
• Open new accounts.
• Facilitate loan intake.
• Educate members about products and services.
• Build lasting member relationships.

Skills

Customer service

Empathy

Problem solving

Initiative

Communication

Attention to detail

Punctuality

Job description

Zeal Credit Union in Southfield, MI is hiring a Full-Time Member Service Specialist to serve members with daily transactions and ensure a seamless customer experience.

You will balance drawers, open new accounts, and assist with loan intake while educating members about our products and services to help them reach financial goals. This role emphasizes empathy, teamwork, and reliable onsite presence.