Member Service Specialist

Zeal Credit Union; Southgate (MI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Health Savings Account

Flexible Spending Account

Paid Time Off

Paid Holidays

Job summary

A community-focused financial institution in Southgate is looking for a Full-Time Member Service Specialist. In this onsite role, you'll assist members with transactions and loan applications while delivering excellent customer service. Ideal candidates should have at least 6 months of customer service experience and a passion for helping others. Enjoy great benefits including medical, dental, and flexible spending accounts.

Qualifications

• Minimum of 6 months experience in customer service.
• Passion for helping others and problem-solving abilities.
• Strong communication and attention to detail.
• Punctual, reliable, and able to work onsite.
• Loan experience or financial institution exposure is a plus.

Responsibilities

• Assist members with daily transactions and loan applications.
• Provide top-notch customer service with empathy.
• Balance cash drawer daily and stay updated on policies.

Skills

Customer service experience

Problem-solving

Excellent communication

Attention to detail

Initiative

Attention to detail

Punctuality

Onsite attendance

Loan experience

Financial institution experience

Education

High school diploma

Job description

2 days ago Be among the first 25 applicants

Join us at Zeal Credit Union as a Full-Time Member Service Specialist right in Southgate, MI! This onsite position offers an exciting opportunity to develop your skills in customer service while showcasing your character, empathy, and passion for helping others. At Zeal, we believe in turning challenges into fun solutions, making every day a chance to shine.

You’ll engage with our amazing members, solving problems with a smile and building lasting relationships! You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Health Savings Account, Flexible Spending Account, Paid Time Off, and Paid Holidays. So, why wait? Dive into a world where your passion for member‑focused service can truly make a difference!

What does a Member Service Specialist do?

As a Full‑Time Member Service Specialist at Zeal Credit Union in Southgate, you’ll assist our valued members with daily transactions, from cashing checks to opening new accounts. You’ll also take loan applications and help with loan closings, ensuring members feel supported every step of the way. Balancing your drawer daily will be a breeze as you bring your attention to detail. You’ll stay up‑to‑date on policies and procedures, providing top‑notch customer service infused with genuine empathy toward our members.

Are you a good fit for this Member Service Specialist job?

To thrive as a Full‑Time Member Service Specialist, you’ll need a toolbox of essential skills: a minimum of 6 months experience in customer service, a passion for helping others, problem‑solving abilities, initiative, excellent communication skills, and high attention to detail. While experience in loans and working within a financial institution are preferred, your eagerness to learn and passion for service will help you succeed.

• 6 months of customer service experience
• Passion for helping others
• Enjoys problem solving
• Takes initiative
• Excellent communication skills
• High attention to detail
• High school diploma
• Punctuality and regular onsite attendance
• Preferred: loan experience, financial institution experience

Get started with our team! We believe in taking care of our team, both on and off the job. That's why we offer a mobile‑friendly application process — because we know your time is valuable. If you're ready to take your service skills to next level and join a team that values hard work and good times, complete our application today!

Zeal Credit Union is proud to provide equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.