Member Service Pro: Elevate Member Experience

Zealcu; Detroit (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Paid Time Off

Sick Time

Paid Holidays

Job summary

Zeal Credit Union in Detroit, MI seeks a Full-Time Member Service Representative to greet and assist members with daily transactions, open new accounts, and explain a diverse range of products and services.

You will balance cash drawer, process loan applications, educate members on options, and build lasting relationships through friendly, proactive service in a fast-paced, team-oriented culture.

Qualifications

• Minimum 6 months of customer service experience.
• Passion for helping others and problem-solving.
• Excellent communication and attention to detail.
• Punctual, on-site attendance, reliable.
• Proactive initiative in identifying needs and solutions.

Responsibilities

• Serve members with daily transactions and inquiries.
• Balance drawer and process transactions accurately.
• Open new accounts and assist with loan intake.
• Educate members about products and services to meet financial goals.
• Foster lasting member relationships through friendly, proactive service.

Skills

6 months of customer service

Passion for helping others

Strong problem-solving skills

Initiative taker

Excellent communication skills

High attention to detail

Punctuality and regular onsite attend

Job description

Zeal Credit Union in Detroit, MI seeks a Full-Time Member Service Representative to greet and assist members with daily transactions, open new accounts, and explain a diverse range of products and services.

You will balance cash drawer, process loan applications, educate members on options, and build lasting relationships through friendly, proactive service in a fast-paced, team-oriented culture.