Member Experience Specialist - Onsite Service Pro

Zeal Credit Union; Southfield (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Paid Time Off

Sick Time

Paid Holidays

Job summary

Zeal Credit Union in Southfield, MI is hiring a Full-Time Member Service Specialist to serve members with day-to-day transactions and a smooth onboarding of new accounts. This onsite role emphasizes friendly, professional service and accurate cash handling.

You will educate members on products, resolve issues collaboratively, and thrive in a high-performance, member-focused culture. Benefits include medical, dental, vision, 401(k), life insurance, PTO, sick time, and paid holidays.

Qualifications

• Minimum of six months of customer service experience.
• Passion for helping others.
• Strong problem-solving skills.
• Initiative taker who proactively identifies needs.
• Excellent communication skills.
• High attention to detail and reliable onsite attendance.
• Punctuality and regular onsite attendance.

Responsibilities

• Handle day-to-day member transactions and balance drawer.
• Open new accounts and facilitate loan intake.
• Educate members about products and services to support financial goals.
• Provide courteous, solution-focused member service.

Skills

Customer Service

Empathy

Problem Solving

Initiative

Communication

Attention to detail

Punctuality

Job description

Zeal Credit Union in Southfield, MI is hiring a Full-Time Member Service Specialist to serve members with day-to-day transactions and a smooth onboarding of new accounts. This onsite role emphasizes friendly, professional service and accurate cash handling.

You will educate members on products, resolve issues collaboratively, and thrive in a high-performance, member-focused culture. Benefits include medical, dental, vision, 401(k), life insurance, PTO, sick time, and paid holidays.