Member Service Specialist

Zeal Credit Union; Southfield (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Paid Time Off

Sick Time

Paid Holidays

Job summary

Zeal Credit Union in Southfield, MI is hiring a Full-Time Member Service Specialist to serve members with day-to-day transactions and a smooth onboarding of new accounts. This onsite role emphasizes friendly, professional service and accurate cash handling.

You will educate members on products, resolve issues collaboratively, and thrive in a high-performance, member-focused culture. Benefits include medical, dental, vision, 401(k), life insurance, PTO, sick time, and paid holidays.

Qualifications

• Minimum of six months of customer service experience.
• Passion for helping others.
• Strong problem-solving skills.
• Initiative taker who proactively identifies needs.
• Excellent communication skills.
• High attention to detail and reliable onsite attendance.
• Punctuality and regular onsite attendance.

Responsibilities

• Handle day-to-day member transactions and balance drawer.
• Open new accounts and facilitate loan intake.
• Educate members about products and services to support financial goals.
• Provide courteous, solution-focused member service.

Skills

Customer Service

Empathy

Problem Solving

Initiative

Communication

Attention to detail

Punctuality

Job description

Join Zeal Credit Union as a Full-Time Member Service Specialist and immerse yourself in a vibrant, member-focused environment in Southfield, MI! This position offers the opportunity to make a real difference in the lives of our valued members through exceptional customer service. Here, your passion for helping others will shine as you leverage your character and empathy to solve member issues collaboratively. This onsite role provides not just financial rewards but also the joy of working within a fun, high-performance culture where your contributions matter. Join a forward-thinking team dedicated to enriching member experiences every day.

If you're ready to embrace a role that aligns with your passion for service and commitment to character, we want to hear from you! You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Paid Time Off, Sick Time, and Paid Holidays.

What it's like to be a Member Service Specialist?

As a Full-Time Member Service Specialist at Zeal Credit Union, you'll be at the forefront of servicing our members with their day-to-day transactions, ensuring a seamless experience that exemplifies our dedication to customer service. Your role will include balancing your drawer accurately, opening new accounts, and facilitating loan intake. You'll have the opportunity to educate our members about our diverse range of products and services, helping them make informed decisions that align with their financial goals. Your passion for problem-solving and commitment to collaborative teamwork will be essential as you strive to create lasting relationships with our members, enhancing their overall experience at Zeal Credit Union.

Are you the Member Service Specialist we're looking for?

To thrive as a Full-Time Member Service Specialist at Zeal Credit Union, you'll need a unique blend of skills and experience. A minimum of six months of customer service experience is essential, along with a genuine passion for helping others. Strong problem-solving skills will enable you to address member inquiries with confidence and empathy. As an initiative taker, you should be proactive in identifying needs and finding effective solutions. Excellent communication skills are crucial for conveying complex information clearly and effectively, fostering an engaging atmosphere for our members.

Moreover, a high attention to detail will ensure that all transactions and processes run smoothly, reinforcing our commitment to exceptional service. Your ability to embody these skills will greatly contribute to a positive, collaborative environment that prioritizes our members' needs.

Knowledge and skills required for the position are:

• 6 months of customer service experience
• Passion for helping others
• Strong problem-solving skills
• Initiative taker
• Excellent communication skills
• High attention to detail
• Punctuality and regular onsite attendance

Preferred experience:

• Loan experience
• Cash-handling

Schedule (subject to change)

• Monday: 9:00am-6:15pm
• Tuesday: 9:00am-5:15pm
• Wednesday: 9:00am-5:15pm
• Thursday: 9:00am-5:30pm
• Friday: 9:00am-6:30pm

Will you join our team?

So, what do you think? If you feel this is the right job for you, we look forward to meeting you!

Zeal Credit Union is committed to a policy of equal treatment and opportunity in every aspect of its relations with employees, without regard to race, sex, color, religion, gender identity, sexual orientation, height, weight, national origin, citizenship status, age, military or veteran status, or disability, or any other classification protected by applicable federal, state or municipal law. Applicants may request accommodation during the application process by contacting 800-321-8570 OR [e-mail].