Onsite Medical Documentation Coordinator

Abbott; Town of Florida (NY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Flexible Spending Accounts

Life Insurance

Disability Insurance

Job summary

Abbott is seeking a Documentation Specialist to serve as the primary liaison between Revenue Cycle Management, provider offices, and internal stakeholders to obtain necessary documentation for medical necessity appeals and denial resolution.

The role drives provider engagement, resolves documentation gaps, manages escalations, and supports reimbursement recovery efforts in a fast-paced healthcare environment.

Qualifications

• 1+ years healthcare revenue cycle experience.
• Experience with Front Office Administration or Customer Service, Billing, AR Collections, Medical records.
• Knowledge of Letters of Medical Necessity (LMNs) is a preferred qualification.
• Experience with EPIC, Labcorp, XiFin, Salesforce and reporting tools is a plus.

Responsibilities

• Provider & physician outreach to obtain missing documentation and establish relationships with provider offices and referral sources.
• Manage denial resolution by identifying required supporting documentation and coordinating appeal readiness.
• Escalate unresolved provider issues and coordinate cross-functional problem-solving activities.
• Coordinate operational reviews and track documentation inventory and denial trends.
• Provide leadership reporting and recommendations based on documentation status and metrics.

Skills

Healthcare revenue cycle experience

Front Office Administration

Customer Service

Billing

Education

High School/ Bachelor’s degree

Tools

EPIC

Labcorp

XiFin

Salesforce

Microsoft Office

Job description

Abbott is seeking a Documentation Specialist to serve as the primary liaison between Revenue Cycle Management, provider offices, and internal stakeholders to obtain necessary documentation for medical necessity appeals and denial resolution.

The role drives provider engagement, resolves documentation gaps, manages escalations, and supports reimbursement recovery efforts in a fast-paced healthcare environment.