Onsite Healthcare Documentation Liaison – Appeals

ManpowerGroup; Florida; On-site; USD 30,000 - 36,000; Full time

Job summary

ManpowerGroup is seeking a Documentation Specialist in Lake Mary, FL to serve as the primary liaison for documentation needed for medical necessity appeals and denial resolution. The role focuses on resolving documentation gaps, coordinating appeal readiness, and ensuring accurate supporting materials for payers.

The position requires 1+ years in healthcare revenue cycle, strong organizational skills, and proficiency with Microsoft Office.

Qualifications

• High School education or Bachelor’s degree; equivalent healthcare operations experience may be substituted.
• 1+ years of healthcare revenue cycle experience, including exposure to front office administration or customer service, billing, AR collections, medical records/HIM, or related documentation workflows.
• Ability to review denial reasons and understand documentation requirements for medical necessity appeals and payer submissions.
• Strong organizational skills to manage documentation requests, follow up on outstanding items, and support rapid resolution of critical claim barriers.
• Proficiency with Microsoft Office and good typing skills; experience with EPIC, Labcorp, XiFin, Salesforce, and reporting tools is preferred.

Responsibilities

• Serve as the primary liaison between Revenue Cycle Management, provider offices, hospitals, referral sources, clinical teams, and internal stakeholders to obtain documentation needed for medical necessity appeals and denial resolution.
• Drive provider engagement by resolving documentation gaps, managing escalations, and coordinating appeal readiness activities for high-priority and aging accounts.
• Review denial reasons and identify required supporting documentation, including records, test results, treatment plans, and other evidence needed for payer sufficiency.
• Support preparation of appeal and redetermination packages by analyzing payer requirements and partnering with reimbursement specialists to support denial overturn efforts.
• Maintain documentation inventory status, track open/closed documentation requests, monitor denial inventory aging, and report trends impacting reimbursement.

Skills

Healthcare revenue cycle

Documentation management

Organizational skills

Microsoft Office

Education

High School diploma or Bachelor’s degree

Tools

EPIC

Labcorp

XiFin

Salesforce

Reporting tools

Job description

ManpowerGroup is seeking a Documentation Specialist in Lake Mary, FL to serve as the primary liaison for documentation needed for medical necessity appeals and denial resolution. The role focuses on resolving documentation gaps, coordinating appeal readiness, and ensuring accurate supporting materials for payers.

The position requires 1+ years in healthcare revenue cycle, strong organizational skills, and proficiency with Microsoft Office.