Patient Support/Customer Service

Abbott; Plano (TX); Presencial; USD 28 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Flexible Spending Accounts

Supplemental Life Insurance

Short Term Disability

Long Term Disability

Critical Illness, Hospital coverage, &

MetLife Legal & ID Fraud & Pet

401(k)

Resumo da oferta

Abbott in Plano, TX is seeking a Patient Support/Customer Service specialist for 6 months on an onsite basis. The role focuses on remote technical support for Abbott Neuromodulation products, helping healthcare professionals, patients, and field reps with device troubleshooting, connectivity, and usage guidance.

The ideal candidate has strong communication skills and a solid technical background, and may have call center experience or healthcare familiarity.

Qualificações

• 5 years of experience in technical support, medical support, call center ops, or customer service roles requiring troubleshooting or device handling.
• Experience in healthcare facilities, clinics, labs, or medical device support teams is beneficial.
• Experience with patients, healthcare providers, or medical staff is a plus, esp. device setup or guidance.

Responsabilidades

• Provide strong customer service support to patients, clinicians, and technical users in a high-volume environment.
• Operate in call center or remote support settings with clear communication and precise documentation.
• Work with neuromodulation devices, clinical equipment, or related healthcare technology.
• Interpret technical instructions, guides, diagrams, specifications, and clinical-use protocols.

Conhecimentos

Call center experience

Customer service

Technical aptitude

Healthcare familiarity

Formação académica

Bachelor’s degree in science

High school diploma or equivalent

Descrição da oferta de emprego

Title: Patient Support/Customer Service

Location: Plano, TX, 100% Onsite

Duration: 6 Months

Summary:

• The Technical Services Engineer III provides remote technical support for Abbott Neuromodulation products, assisting healthcare professionals, field representatives, and patients with device troubleshooting, diagnostic review, system connectivity, and product use guidance.
• This role requires strong technical aptitude, excellent communication skills, and the ability to operate effectively in a regulated medical device environment.
• Candidates without a four year degree who possess call center experience, hands on technical experience, healthcare familiarity, and strong customer service skills are encouraged to apply.

Responsibilities:

• Strong customer service background, including experience assisting patients, clinicians, or technical users in high volume or fast paced environments.
• Call center or remote support experience, especially roles requiring clear communication, documentation, and multi system navigation.
• Practical exposure to medical devices, neuromodulation systems, clinical equipment, or other technology used in healthcare settings.
• Ability to interpret technical instructions, product guides, diagrams, specifications, and clinical-use protocols.

Qualifications:

• 5 years of experience (or bachelor’s degree in science) in technical support, medical support, call center operations, or customer service roles requiring troubleshooting or device handling.
• Experience in environments such as healthcare facilities, clinics, labs, technical service centers, or medical device customer support teams is strongly beneficial.
• Experience working with patients, healthcare providers, or medical staff is a plus, especially where device setup, guidance, or performance questions were involved.
• Exposure to or experience with neuromodulation, implantable devices, electrophysiology, or patient monitoring equipment is beneficial but not required.
• High school diploma or equivalent combined with relevant technical, medical, or customer support experience is acceptable.
• Candidates with vocational or technical coursework in bioscience, biomedical equipment, medical technology, electronics, IT, or related fields.
• Optional bachelor’s degree in biomedical engineering, biomedical science, or a related engineering or science field.

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High-Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.