Onsite Medical Device Complaint Investigator

Experis Austria; Alameda (CA); On-site; USD 39,000 - 43,000; Full time

Job summary

Experis in Alameda, CA is seeking a Complaint Investigations Tech to safely unpack returned products and investigate customer complaints related to blood glucose meters, strips, and sensors. You will document findings and use lab equipment to complete investigations.

The role requires examining products, recording data, and ensuring calibration and regulatory requirements are met. This is an onsite 6-month assignment with day shift hours.

Qualifications

• High School Diploma or GED required with technical experience.
• Ability to read, write, and comprehend English.
• Proficient computer skills including basic MS Office.
• Follow written work instructions and SOPs.
• Strong documentation and data entry skills.
• Good written and verbal communication skills.
• Ability to maintain focus during repetitive investigations.

Responsibilities

• Unpack and sort returned products according to product lines.
• Investigate returned blood glucose meters, strips, and sensors to determine root causes of customer complaints.
• Document investigations and findings in the Complaint Handling System.
• Perform routine testing on products returned from the field due to complaints.
• Use equipment such as Multimeters, Oscilloscopes, Test fixtures, and Microscopes.
• Summarize and maintain complete test data and investigation documentation.
• Ensure testing equipment is calibrated and within validity requirements.
• Process customer returns in a timely manner per ISO and FDA Quality System Regulations.
• Support company goals for timely complaint investigations and closures.

Skills

High School Diploma

English literacy

Data entry

Documentation

MS Office

Education

High School Diploma or GED

Associate degree in Electrical Engineering or sciences

Bachelor’s degree encouraged

Tools

Multimeters

Oscilloscopes

Test fixtures

Microscopes

Job description

Experis in Alameda, CA is seeking a Complaint Investigations Tech to safely unpack returned products and investigate customer complaints related to blood glucose meters, strips, and sensors. You will document findings and use lab equipment to complete investigations.

The role requires examining products, recording data, and ensuring calibration and regulatory requirements are met. This is an onsite 6-month assignment with day shift hours.