Complaint Investigations Tech

LiveHire Limited; Alameda (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Health Savings Account

Flexible Spending Accounts

Life Insurance

Disability Insurance

401(k)

Job summary

Abbott is seeking a Complaint Investigations Tech in Alameda, CA for a 6‑month, onsite assignment. You will unpack returns, investigate issues with glucose meters, strips, and sensors, and document findings in the complaint system.

Routine tests use meters, oscilloscopes, fixtures, and microscopes, with emphasis on data integrity and calibration. The role requires strong documentation, English proficiency, and basic computer skills.

Qualifications

• Must read, write and understand English.
• Strong documentation and data-entry skills.
• Familiar with SOPs and good computer literacy.

Responsibilities

• Unpack and sort returned products by product line.
• Investigate complaints on glucose meters, strips and sensors.
• Document investigations in the Complaint Handling System.
• Perform routine testing on returned products.
• Maintain calibration and validity of testing equipment.
• Record data and ensure traceability of investigations.
• Ensure timely processing of customer returns per ISO/FDA rules.

Skills

Documentation

Data entry

English reading/writing

Microsoft Office

SOP adherence

Education

Associate degree in Electrical Engineering or related field

Bachelor’s degree encouraged

Tools

MS Office

Job description

Job Title: Complaint Investigations Tech

Location: Alameda, CA 94502

Duration: 6 Months

Work Arrangement: 100% Onsite

Shift: 5:00 AM – 1:30 PM

Position Summary

The Technician will be responsible for safely unpacking boxes and sorting returned products by product line. This role involves investigating returned products to resolve customer complaints related to blood glucose meters, strips, and sensors. The Technician will document complaint investigations in the Complaint Handling System and utilize troubleshooting equipment such as multimeters, oscilloscopes, test fixtures, and microscopes to complete investigations. The role also includes maintaining quality records and ensuring testing equipment remains within calibration and validity requirements.

Key Responsibilities

• Unpack and sort returned products according to product lines.
• Investigate returned blood glucose meters, strips, and sensors to determine root causes of customer complaints.
• Document complaint investigations and findings in the Complaint Handling System.
• Perform routine testing (physical, chemical, or functional) on products returned from the field due to customer complaints.
• Use laboratory and troubleshooting equipment including:
• Multimeters
• Oscilloscopes
• Test fixtures
• Microscopes
• Summarize, record, and maintain complete test data and investigation documentation.
• Perform routine maintenance on individual quality records.
• Ensure testing equipment is within calibration and validity requirements.
• Process customer returns in a timely manner in accordance with ISO and FDA Quality System Regulations.
• Support company goals for timely complaint investigations and complaint closures.

Required Qualifications

• High School Diploma or equivalent (GED) with technical experience.
• Ability to read, write, and comprehend English.
• Proficient computer skills, including navigating internet-based programs and basic Microsoft Office applications.
• Ability to follow written work instructions and SOPs.
• Strong documentation and data entry skills.
• Good written and verbal communication skills.
• Ability to maintain focus while performing repetitive and routine investigations.

Preferred Qualifications

• Experience in the Medical Device or Biotechnology industry with a technical background.
• Knowledge of electronic troubleshooting.
• Experience in inspection and quality-related roles.
• Ability to work effectively in a team environment.
• Associate degree (2-year) in Electrical Engineering or another science-related field.
• Recent college graduates with a Bachelor’s degree are encouraged to apply and are considered a strong fit for this entry-level position.

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.