Customer Service Representative

HME Specialists; Las Cruces (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life Insurance

Paid Time Off

Job summary

HME Specialists in Las Cruces, NM is seeking a Full-Time Customer Service Representative to assist patients with medical supply needs, answer calls, verify demographics, and process orders onsite.

You will work in a fast-paced medical supply environment, using Brightree and other systems, delivering empathetic, accurate service, and contributing to claim submissions and patient satisfaction.

Qualifications

• Excellent communication and interpersonal skills.
• Empathetic and customer-centric approach.
• Proficient with computer systems; familiar with Brightree.

Responsibilities

• Answer phone calls and gather patient demographic information.
• Verify insurance benefits and obtain necessary authorizations.
• Ensure intake process supports clean claim submissions.
• Log and verify accuracy of patient data in systems.
• Collaborate on Invasive Vent setups and process service charges.
• Handle customer orders and document complaints or equipment failures.
• Address dissatisfied customers and coordinate resolutions with stakeholders.

Skills

Customer service

Communication

Problem-solving

Empathy

Attention to detail

Interpersonal skills

Tools

Brightree

Job description

Are you passionate about providing exceptional customer service and making a difference in people’s lives? Join our team at HME Specialists as a Full-Time Customer Service Representative. In this role, you will have the opportunity to engage with our customers on a daily basis, helping them with their medical supply needs and ensuring they receive the best care possible.

Your problem-solving skills and empathetic nature will shine as you assist customers in a professional and customer-centric manner. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Paid Time Off. At HME Specialists, we offer a competitive pay for this onsite position, providing you with the opportunity to thrive in a dynamic and energetic work environment.

HME Specialists: Our Mission

We strive to help each patient reach their highest level of medical independence by delivering equipment and services seamlessly, with exceptional care.

What does a Customer Service Representative do?

As a Customer Service Representative at HME Specialists, you will play a vital role in delivering top-notch service to our valued customers. Your responsibilities will include answering phone calls, gathering accurate patient demographic information, verifying insurance benefits, and obtaining necessary authorizations. You will ensure that the intake process is completed flawlessly for clean claim submissions. Additionally, you will collaborate with the team on Invasive Vent setups, handle customer orders, determine service charges, and document any complaints or equipment failures. Your excellent communication skills will come into play as you address dissatisfied customers, coordinate complaint resolutions, and liaise with various stakeholders for timely discharges. Your attention to detail will be crucial as you log important information into our systems and validate its completeness and accuracy.

Does this sound like you?

To excel as a Customer Service Representative at HME Specialists, candidates should possess exceptional communication and interpersonal skills to effectively interact with customers, healthcare providers, and internal team members. Strong attention to detail is crucial in accurately documenting information and ensuring smooth claim submissions. The ability to navigate and utilize computer systems efficiently, including software like Brightree, is essential for managing patient data and processing orders. Problem-solving skills will be valuable in addressing customer complaints and equipment failures promptly and effectively. A customer-centric mindset, empathy, and a professional demeanor are key traits that will contribute to delivering outstanding service and fostering positive customer relationships in a fast-paced medical supply environment.

Ready to join our team?

We’re looking for talented individuals like you to join our team and help us achieve our goals. If you’re passionate, driven, and committed to making a difference, we want to hear from you!

Let’s work together to make great things happen!