Healthcare Customer Support Specialist

HME Specialists, LLC; Roswell (NM); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Life Insurance

Paid Time Off

Job summary

HME Specialists is seeking a Customer Service Representative to join our team in a full-time, on-site role. You will assist customers with medical supply needs, verify insurance benefits, and process orders with a focus on accurate intake and timely resolutions.

Ideal candidates bring strong communication, empathy, and problem-solving abilities to a fast-paced environment. Familiarity with Brightree and teamwork are important for delivering outstanding patient care.

Qualifications

• Experience in customer service in a medical supply environment preferred.
• Ability to verify insurance benefits and obtain authorizations.
• Proficient with Brightree software.

Responsibilities

• Answer phone calls and collect patient demographics.
• Verify insurance benefits and obtain authorizations.
• Process orders and document complaints or equipment issues.
• Ensure accurate intake for clean claim submissions.
• Coordinate with team to support service delivery.

Skills

Customer service

Phone support

Communication skills

Problem solving

Empathy

Interpersonal skills

Attention to detail

Brightree

Tools

Brightree

Job description

HME Specialists is seeking a Customer Service Representative to join our team in a full-time, on-site role. You will assist customers with medical supply needs, verify insurance benefits, and process orders with a focus on accurate intake and timely resolutions.

Ideal candidates bring strong communication, empathy, and problem-solving abilities to a fast-paced environment. Familiarity with Brightree and teamwork are important for delivering outstanding patient care.