Healthcare Customer Support Specialist

HME Specialists, LLC; Roswell (NM); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

401(k)

Life Insurance

Paid Time Off

Zusammenfassung

HME Specialists is seeking a Customer Service Representative to join our team in a full-time, on-site role. You will assist customers with medical supply needs, verify insurance benefits, and process orders with a focus on accurate intake and timely resolutions.

Ideal candidates bring strong communication, empathy, and problem-solving abilities to a fast-paced environment. Familiarity with Brightree and teamwork are important for delivering outstanding patient care.

Qualifikationen

• Experience in customer service in a medical supply environment preferred.
• Ability to verify insurance benefits and obtain authorizations.
• Proficient with Brightree software.

Aufgaben

• Answer phone calls and collect patient demographics.
• Verify insurance benefits and obtain authorizations.
• Process orders and document complaints or equipment issues.
• Ensure accurate intake for clean claim submissions.
• Coordinate with team to support service delivery.

Kenntnisse

Customer service

Phone support

Communication skills

Problem solving

Empathy

Interpersonal skills

Attention to detail

Brightree

Tools

Brightree

Jobbeschreibung

HME Specialists is seeking a Customer Service Representative to join our team in a full-time, on-site role. You will assist customers with medical supply needs, verify insurance benefits, and process orders with a focus on accurate intake and timely resolutions.

Ideal candidates bring strong communication, empathy, and problem-solving abilities to a fast-paced environment. Familiarity with Brightree and teamwork are important for delivering outstanding patient care.