Patient Care CSR — Onsite Medical Equipment Support

HME Specialists; Las Cruces (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life Insurance

Paid Time Off

Job summary

HME Specialists in Las Cruces, NM is seeking a Full-Time Customer Service Representative to assist patients with medical supply needs, answer calls, verify demographics, and process orders onsite.

You will work in a fast-paced medical supply environment, using Brightree and other systems, delivering empathetic, accurate service, and contributing to claim submissions and patient satisfaction.

Qualifications

• Excellent communication and interpersonal skills.
• Empathetic and customer-centric approach.
• Proficient with computer systems; familiar with Brightree.

Responsibilities

• Answer phone calls and gather patient demographic information.
• Verify insurance benefits and obtain necessary authorizations.
• Ensure intake process supports clean claim submissions.
• Log and verify accuracy of patient data in systems.
• Collaborate on Invasive Vent setups and process service charges.
• Handle customer orders and document complaints or equipment failures.
• Address dissatisfied customers and coordinate resolutions with stakeholders.

Skills

Customer service

Communication

Problem-solving

Empathy

Attention to detail

Interpersonal skills

Tools

Brightree

Job description

HME Specialists in Las Cruces, NM is seeking a Full-Time Customer Service Representative to assist patients with medical supply needs, answer calls, verify demographics, and process orders onsite.

You will work in a fast-paced medical supply environment, using Brightree and other systems, delivering empathetic, accurate service, and contributing to claim submissions and patient satisfaction.