Medical Supplies CSR: Patient Care & Support

Home Medical Equipment Specialists, Llc; Roswell (NM); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Paid Time Off

Job summary

HME Specialists in Roswell, NM is seeking a Full-Time Customer Service Representative to deliver excellent patient-focused service in person. You will answer calls, collect demographics, verify insurance benefits, and obtain authorizations to ensure clean claims submissions.

Responsibilities include processing orders, assisting with service charges, documenting issues, and coordinating with the team on equipment setups.

Qualifications

• Experience in customer service, healthcare environment preferred.
• Strong communication with patients and providers.
• Ability to verify insurance benefits and obtain authorizations.

Responsibilities

• Answering phone calls and assisting patients with appointments and orders.
• Gathering patient demographics and verifying insurance benefits.
• Processing authorizations and ensuring clean claim submissions.
• Logging information and documenting complaints or equipment failures.
• Collaborating with team on invasive vent setups and service charges.

Skills

Customer service

Phone communication

Empathy

Attention to detail

Problem solving

Tools

Brightree

Job description

HME Specialists in Roswell, NM is seeking a Full-Time Customer Service Representative to deliver excellent patient-focused service in person. You will answer calls, collect demographics, verify insurance benefits, and obtain authorizations to ensure clean claims submissions.

Responsibilities include processing orders, assisting with service charges, documenting issues, and coordinating with the team on equipment setups.