On-Site Customer Service Representative - Fullerton, CA

Sharecare, Inc.; Fullerton (CA); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

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Job summary

Sharecare, Inc. is seeking an On-Site Customer Service Representative in Fullerton, CA to handle inbound calls from members and providers. The role requires accurate data input, documentation, and courteous, professional communication.

You will work with HIPAA-compliant processes and aim to meet call center metrics while promoting Sharecare programs. Qualifications include a High School Diploma, strong communication skills, and experience with medical records/ROI.

Qualifications

• High School Diploma required or equivalent.
• Experience in customer service preferred.
• Medical records experience and ROI knowledge required.
• Understanding of HIPAA regulations preferred.
• Basic familiarity with Microsoft Word and Outlook.

Responsibilities

• Answer inbound calls from members and providers with courtesy and professionalism.
• Input data and document communications accurately in the system.
• Escalate issues as needed and follow up to ensure resolution.
• Educate callers on program benefits and available services.
• Meet or exceed established call center metrics and quality levels.

Skills

Communication skills

Multitasking

Medical records experience

ROI knowledge

HIPAA regulations

MS Word

Outlook

Keyboard proficiency

Teamwork

Education

High School Diploma

Tools

Microsoft Word

Outlook

Internet navigation

Job description

## On-Site Customer Service Representative - Fullerton, CAApplylocations: BAM - Fullerton, CA: Fullerton, CAtime type: Full timeposted on: Posted Todayjob requisition id: R-101970**Job Description:**Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com.**Job Summary:**The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services. **\*\* This role in on-site in Fullerton, CA!****Essential Job Functions:*** Identify, evaluate and prioritize caller needs, questions and concerns.* Formulate plans of resolution and respond appropriately and efficiently.* Maintain and restore customer satisfaction and partner with other teams as needed.* Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.* Proactively educate caller on program benefits.* Meet or exceed established call center metrics, attendance standards and quality levels.* Use computer tools to accurately process and document information.* Develop rapport with callers and appropriately adjust communication style.* Provide accurate information about Sharecare programs and services.* Escalate issues internally and follow up on escalated issues.**Qualifications:*** High School Diploma* Prior experience in a customer service related field preferred* Great communication skills* Must be able to multi-task* Must have medical records experience and knowledge of key elements of a valid ROI request* Understanding of HIPAA regulations preferred* General working knowledge of Microsoft Word & Outlook* Computer keyboard proficiency and internet navigation skills required* Have the ability to work effectively with others in a team environment* Ability to thrive in a fast-growing always changing environment* **Local to Fullerton, CA!****Compensation:*** $24.00/hourSharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.